In a previous blog post, we explained the concept of social customers. Social customers are customers who are no longer passively using products or services, but who are actively using social channels to connect with companies and other customers. Social … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Project management has and always will be a collaborative team effort. Evidently, there are numerous benefits associated with effective project management including: Increased visibility More accurate estimates Increased responsiveness Efficient real-time analysis More streamlined product workflows An effective project management … Read More
According to the Global Competitiveness Report of the World Economic Forum, productivity here in Canada is at it’s lowest in five years. Given the highly competitive state of today’s bustling economic environment, organizations can’t afford to bear the consequences brought … Read More
We are thrilled to announce that we have been featured on EnterpriseApps Today! In his recently published review, OneDesk Has Centralized Collaboration, Social Media Monitoring, seasoned technology writer Paul Mah discusses some of the key components of OneDesk’s project management … Read More
Customer service complaints management in OneDesk