project management

Creating a project plan and schedule

Creating a project plan can be daunting and downright complicated. The task is amplified when you add multiple product releases and a million different resources to manage into the mix. It is a top priority for businesses to stay on … Continue Reading


Using Social Networks to Save the Day

Social networks can sometimes come in really handy. When people think about social networking, they tend to think about it’s use from two different points of views – from a “social” perspective, whereas the use of social networks is simply … Continue Reading


Product Management Events 2013

Whether you are new to the product management scene or are a seasoned professional, there is a product-focused event out there for you this year. Below is a list as well as direct links to some of the most popular … Continue Reading

web 2.0

Why Web 2.0 and Business Tools Are Better Than Email

If you learned that you no longer need to deal with email at work, how would you react? Ever since the CEO of French IT company Atos shocked the world by announcing that he wants to ban email within his … Continue Reading

coffee time

Face to face versus online communication

Customers are the core of every product development process. We can sit here and write about the importance of customer service management until we are blue in the face, but nothing really drives the point home more than a real-life … Continue Reading


Agile Technologies and Their Characteristics

Characteristics of Agile technologies While not all Agile solutions are the same, there are certain main characteristics that set them apart from traditional project management software. Promote collaboration The Agile mindset is all about communicating and collaborating between departments. Agile … Continue Reading

mobile technology infographic

The role of mobile technology in project management

Last week, we participated in #PMChat a fast-paced discussion surrounding the burning issues and challenges in project management today. Many different topics surfaced and naturally, we did not have time to elaborate on all of them in tremendous detail. So … Continue Reading


How Social Media Integration Elevates Project and Product Management

During last Friday’s #PMChat, one of the questions asked by the hosts was “How can social media integration elevate project management & product development?” Having developed our own social media monitoring tool for the purpose of elevating project/product management, we … Continue Reading

onedesk customer portal logo

Improving customer service: Making the connection

Improving customer service by linking it to product development In today’s dynamic and competitive markets, gaining deeper insight into customer problems, issues, and ideas are key factors in keeping businesses heads above the water. There is insurmountable evidence from case … Continue Reading

empowerment zone

Building Empowerment Through Collaboration

I was honored that OneDesk was asked to have been part of “Tools Month” on #PMChat, a weekly Twitter chat that brings leaders in the project management sphere together. Last Friday’s chat was centered around collaboration tools, and we were … Continue Reading