Turning customer questions into product gold OneDesk features a customer portal that enables you to capture customer questions, and a help desk module to organize and manage customer questions related to your products or services. These activities ensure the right … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
A more effective way to manage project requirements With OneDesk, you can manage your project requirements in a whole new way. Capture, validate, trace and maintain your project requirements, all while closely collaborating with your team members. Then, analyze them … Read More
Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. … Read More
Ways to track communication in OneDesk Many organizations are finding it challenging to track communication within the company. Any manager or project leader knows that in order to for projects to go smoothly, seamless communications is the key. Therefore, many … Read More
The ability to set and customize your project status in OneDesk facilitates project and product management, as it keeps the whole team updated on the project or item during each stage. OneDesk also automatically triggers different project statuses and workflows … Read More