Wev’e been featured on Business 2 Community!

OneDesk featured on Business 2 Community! We are thrilled to share that we have been featured on Business 2 Community. My recently published article, Four Ways to Improve Customer Engagement in 2013 dishes up some helpful tips for you to … Read More

How to run a web-based survey of customers through OneDesk

With today’s extremely competitive corporate conditions, it’s no secret that providing quality customer experience is the key to keeping customers and gaining new ones, which leads to maximizing profit. That being said, surveying your customers is the best way for … Read More

Wev’e been featured on Software for Enterprise!

OneDesk featured on Software for Enterprise We are very happy to announce that we have been featured on Software for Enterprise. Our recently published article, Get Work Done with OneDesk, All-In-One Social Business Software by our resident know-it-all, Kimberley Chan, … Read More

most searched words in 2012

Most searched words in 2012 – Google’s annual Zeitgeist report

Most searched words in 2012 show that the world is going social While trillions of worldwide searches were conducted on 2012’s most talked-about topics, including the London 2012 Olympics, the death of Whitney Houston, and viral pop-hit Gangnam Style, a … Read More

Do we really need product managers?

“Everyone is blissfully happy and nothing could be better.” That’s how Patrick Collison, co-founder of new Start-up, Stripe, describes their work environment. Sounds nice, doesn’t it? I stumbled across an interesting article on Forbes today. The article is exact copy … Read More

4 Tips for Using Enterprise Collaboration Tools Effectively

In a desperate rush to structure product or service-related conversations and get things done faster, more and more companies are turning to enterprise collaboration tools. However, many companies rush to implement collaboration tools without considering many important aspects and without … Read More

The OneDesk blog page has a new look!

Today we’re unveiling OneDesk’s new and improved blog look! We love our audience and we are always looking for ways to improve their online customer experience; that’s why we are always updating our brand to reflect the quality of our … Read More

OneDesk Tip: Facilitating Inter-office Communication

Message someone who is not in your contact list OneDesk makes inter-office communication easier. You can send a message to and chat with any OneDesk user, whether they are part of your organization or not. . Who is automatically added … Read More

Capture great product ideas

Great ideas start with OneDesk Pointless meetings – ones that lack direction, relevancy, and end without new ideas about how to move forward with the product development process. Sure, every product manager knows about them, and have experienced them on … Read More

The Pope is on Twitter…and We Think That’s Awesome!

Monday mornings in the OneDesk office are probably just like any typical mornings in any other office. We greet each other with stories of what we did over the weekend, and express how they are always too short. As the … Read More