Help Desk Service Management with OneDesk

In this short video, we explore the various features and functions of OneDesk’s easy-to-use help desk service management application: Got questions about using OneDesk as a requirements gathering software? Ask away! Leave a comment below, or email us at hello(at)onedesk(dot)com.

Requirements gathering with OneDesk

The importance of effective requirements gathering Getting customers to clearly define what they need in terms of product characteristics or features, and integrating those requirements into the product development process are challenging tasks. An effective requirements management process allows product … Read More

OneDesk’s HTML Feedback Form: Simple, anonymous and free

OneDesk was designed to allow you to capture customer feedback from a variety of sources, without letting them fall through the cracks. One of OneDesk’s unique features is that it come with a customer portal that customers can use to … Read More

Press Release: OneDesk Powers International Organization Focused on Distance Learning and Health

OneDesk Powers International Organization Focused on Distance Learning and Health LifeLearn puts social product development and collaboration to work for veterinarians in hard-hit regions MONTREAL, August 21, 2012 – OneDesk Inc. (www.onedesk.com), provider of the world’s first Unified social Product … Read More

Case Study: OneDesk and LifeLearn

Global Mission with a Local Focus We are pleased to announce that LifeLearn, a global leader in the development of leading-edge educational resources for life sciences professionals based at the prestigious Ontario Veterinary College at the University of Guelph, has … Read More

Workflow Management Just Got Easier

Workflow management with OneDesk OneDesk was designed to make workflow management easier for every department in an organization, OneDesk supports different types of workflow. One of the difficulties many executive face when it comes to workflow management is that they … Read More

OneDesk’s Unique Scheduling Tool

The assignment scheduler: A unique scheduling tool OneDesk’s built-in scheduling tool is designed to redefine the way organizations assign, schedule, and keep track of projects and tasks. The scheduling tool, known as the “assignment scheduler,” offers some capabilities that are … Read More

Requirements prioritization and analysis in OneDesk

Simple product requirements prioritization OneDesk comes built in with requirements analysis and prioritization tools which provide calculations and allows for the comparison between customer satisfaction scores, financial analysis, strategic alignment analysis and customer popularity scores. These tools essentially save your … Read More

OneDesk as a requirements definition software

For those looking to implement a requirements definition software in their organization, OneDesk provides a practical solution. Its requirements application, which enables users to easily gather, create, manage and analyze requirements, is tightly integrated with all of OneDesk’s applications. For … Read More

How to generate leads with OneDesk

How to generate leads through various feedback channels OneDesk’s allows customers, or potential customers to communicate with your company using email addresses provided to them. For instance, a customer may submit a piece of feedback that may be later identified … Read More