Gauging customers satisfaction

Opinions: eternally held, but until recently, not globally shared. Users can take either of two angles on this trend towards public sharing of all opinions. On the one hand, those looking to become broadcast channels may bemoan with much gnashing … Read More

Customer expectations: Ask the right questions

Managing customer expectations in the era of social connectedness It’s a fact. Poor service will no longer be tolerated by your customers. Increasingly, customers are going online, to interact with blogs and social networks to get a better understanding of … Read More

OneDesk Introduces a New Way to Get up and Running Quickly (Press Release)

Role-Specific On-Ramp Allows Users to Easily Navigate across a Unified Product Platform MONTREAL, May 23, 2012– OneDesk Inc., provider of the world’s first all-in-one customer-centric solution for innovators, engineers, marketers, support, and product managers, is pleased to announce the addition … Read More

Task tool tip: Uploading CSV files

Task tool spotlight: Using the tools button to upload CSV files The “tools” button is one OneDesk’s most popular features. When it comes to managing projects and tasks, this task tool can save you many hours of work. Imagine needing … Read More

Social Media Trends – So long to sharing?

When everything we’re pushed to do revolves around sharing, consumers are becoming more aware that companies have a vested interest in encouraging them to do so. Is the general notion of sharing threatened with becoming obsolete? Social media trends – … Read More

Quality customer satisfaction and value

It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that they must go beyond meeting the needs of customers and provide high quality service that consistently … Read More

Innovation technology for your business

A common challenge many businesses face is finding a way to drive innovation throughout their organization, while facilitating their product innovation process. Yet, many are hesitant to incorporate the use of innovation technology within their organization as they fear a … Read More

Pragmatic Marketing goes Social: Competitive Landscape

Probably THE most important stage in any product-related research and analysis is the Competitive Landscape, and yet it’s very near limitless scope makes it a dangerously time-consuming and potentially paralyzing activity. In this, our next installament of OneDesk’s Pragmatic Marketing … Read More

Roadmap tools for dynamic product teams

Product roadmap tools: Your company’s crystal ball Good product roadmap tools allow key stakeholders to gain a multidimensional view into the future – it also helps them work with their data to predict the outcomes of their strategic product plans. … Read More

Onboarding SaaS Customers and Users

Onboarding SaaS customers and users: Important! For many SaaS vendors and software companies, onboarding customers can be challenging. The process of onboarding is most often underestimated; many SaaS vendors and software companies don’t realize how crucial it is to make … Read More