Enhance your help desk service using OneDesk Help desk services can no longer just be used as tools to field support emails— with OneDesk you can create a systematic and automated process that identifies customer issues and continuously captures inquiries … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Every project manager knows there are consequences to underestimating project durations. It’s logical – when projects unforseeably take longer than estimated, it can trigger a series of setbacks, including causing the project to go over-budget. OneDesk allows you to estimate … Read More
Tackle that project issue list using OneDesk These applications also allow you to: Display high-level product roadmaps that incorporate both your feature developments with project issues. Obtain complete visibility and transparency across all your major projects and releases. Analyze and … Read More
Customer interaction is an integral component of product development All stages of product development are interconnected and the tools used must form an integrated process that supports effective management of innovation. Customer interaction also plays a vital role, continuously throughout … Read More
Whether you are developing a product or delivering a service, OneDesk puts you in control of your requirements. OneDesk’s requirements management application eases the requirements capturing, analysis and elaboration processes. Requirements can be defined from feedback and ideas in a … Read More
Ideas solutions, features, and workflows the OneDesk way For those who want to have an easier time capturing, leveraging and managing ideas, OneDesk provides an effective ideas solutions that will drive the company to a leading edge. OneDesk’s ideas solutions … Read More
Easy task service management within OneDesk Within OneDesk is an integrated and unique issues and task service management application that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely … Read More
In this short video, we explore the various features and functions of OneDesk’s easy-to-use help desk service management application: Got questions about using OneDesk as a requirements gathering software? Ask away! Leave a comment below, or email us at hello(at)onedesk(dot)com.
The importance of effective requirements gathering Getting customers to clearly define what they need in terms of product characteristics or features, and integrating those requirements into the product development process are challenging tasks. An effective requirements management process allows product … Read More