Onboarding SaaS Customers and Users

Onboarding SaaS customers and users: Important! For many SaaS vendors and software companies, onboarding customers can be challenging. The process of onboarding is most often underestimated; many SaaS vendors and software companies don’t realize how crucial it is to make … Read More

Manage product requirements effectively

Project and product managers responsible for developing and managing product requirements know how daunting and complex this process can be, especially in highly competitive markets. Many factors, including conflicting and changing customer demands, scope creep and budget issues, make it … Read More

FAQ about OneDesk’s Webinars

If you’ve been tuned in to our website or social media channels, you’ve surely heard about OneDesk’s Webinars. Here’s a little FAQ we’ve compiled based on your questions. If we missed anything, feel free to ask away! When are OneDesk’s … Read More

Star Wars Day: May the 4th be with you!

Hold on to your lightsabers, Star Wars Day is upon us Alright folks, today is May the 4th, which means that it’s Star Wars Day! “Jedi-ism” may not be a concept that has has been widely used in the corporate … Read More

Drilling Down into your Roadmaps

In a previous blog post, I went through the process of using OneDesk to plan and build your product roadmap. From the time I’ve written that post this past November (November? Where did the time go?!) until now, more and … Read More

Risk over Breakfast.

This morning the marketing team at OneDesk attended the Montreal Social Media Breakfast for a smattering of startup based chatter over coffee and sandwiches. Presented as a conversation with Julien Smith, the fascinating discussion bounced between utilising new platforms and … Read More

Customer Service Software Gone Social

When talking to our customers, I often get asked: What are the benefits of using OneDesk as customer service software? More and more organizations are starting to turn to Web 2.0 technologies to communicate with all their customers, and to … Read More

A/B Testing – Rip it Up and Start Again

It’s a common fallacy that as people invested in finding a solution, we can quickly get blinkered by the small details until we can no longer see the words from the trees. Acquiring a store of knowledge is only as … Read More

Collaborative innovation: Lessons from TED

Collaborative innovation: It’s about the people who drive the process Open innovation is a process that has been proposed to help facilitate product innovation. According to Henry Chesborough, open innovation is “the use of both internal and external knowledge to … Read More

OneDesk at a Glance: A Fun Animation

When cartoon characters use OneDesk… Task lists that keep growing before you have the chance to make another batch of post-it reminders, roadmaps that keep getting changed or erased, decision-making strategies that just aren’t effective – face it, we can … Read More