Customer service complaints demystified

Customer service complaints management in OneDesk

Software for IT Product Management

At OneDesk, we understand that IT product management is a world of its own. Like any regular product management department, those who work in IT product management spend their days are responsible for a variety of things. They research and … Read More

Customer questions: Answered

Turning customer questions into product gold OneDesk features a customer portal that enables you to capture customer questions, and a help desk module to organize and manage customer questions related to your products or services. These activities ensure the right … Read More

Project Requirements Software: Using OneDesk

A more effective way to manage project requirements With OneDesk, you can manage your project requirements in a whole new way. Capture, validate, trace and maintain your project requirements, all while closely collaborating with your team members. Then, analyze them … Read More

Customer support system- OneDesk

Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. … Read More

OneDesk’s Bug Manager: What You Asked For

At OneDesk, we believe in listening to customers and always encourage organizations to do so. We take all customer feedback and ideas into consideration and do our best to provide the best customer experience based on the information we receive … Read More

Open business: McDonald’s gets it right

Food giant adopts an open business approach A few days ago, while browsing videos on our OneDesk YouTube page, I saw an ad for McDonald’s Canada new open business concept: A social media platform, called “Our Food. Your Questions,” that … Read More

How to track communication in organizations

Ways to track communication in OneDesk Many organizations are finding it challenging to track communication within the company. Any manager or project leader knows that in order to for projects to go smoothly, seamless communications is the key. Therefore, many … Read More

Defect management and issue tracking

Defect management just got fun! Being able to view and manage issues, tasks and projects from the same place just makes sense. While OneDesk is unique in the industry providing this unified view, we also provide a great deal of … Read More

Preset Project Status and Workflows in OneDesk

The ability to set and customize your project status in OneDesk facilitates project and product management, as it keeps the whole team updated on the project or item during each stage. OneDesk also automatically triggers different project statuses and workflows … Read More