Business Roadmap-Building in One Minute

New video series demonstrates easy business roadmap-building The business roadmap is an essential aspect of any organization’s strategic plan. A solid business roadmap allows the entire team to be on the same page about the entire team’s strategic vision. It … Read More

Shattering Perceptions – a Customer Feedback Master Class from Google

Google’s recent announcement of a portable HUD prototype is a master class in the importance of customer feedback. What looks like a simple call for public opinion has in fact gained the giant two very valuable assets: a wealth of … Read More

Identify gaps in your product strategy

Identify gaps and dysfunctions within your organization We recognize that our customers have unique business needs. That is why we have launched a few different Webinars tracks to help them identify gaps in their product development process: Turning Customer Feedback … Read More

OneDesk Sponsors Toronto Product Management Association

OneDesk Sponsors Toronto Product Management Association We are happy to announce that OneDesk is now a proud sponsor of the Toronto Product Management Association (TPMA). We at OneDesk are dedicated to building the best product platform and we are very … Read More

Product owner: What does it take?

Demystifying the role of the product owner in your organization What does a product owner actually do? Is this key role well-defined in your organization? For many teams, the actual responsibilities of a product owner are often unclear. Why is … Read More

Project estimation: Better from the bottom-up

A good project estimation process is the basis of successful project planning. However, project estimation is not always an easy process. High-level project estimations are often laid out before activity-level project estimations. And, if these projected costs and durations are … Read More

Multichannel customer service: A happy ending

The importance of multichannel customer engagement The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority for many organizations looking to strengthen their customer relationship management strategy. However, … Read More

Worklog management simplified

If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission in adding and changing features goes hand-in-hand in with our … Read More

Data-driven product development: OneDesk

Product-focused, data-driven In last week’s Webinar, I provided a high level overview of OneDesk and some of the ways that it can help product professionals , listen and engage with customers, make better decisions, and take action based on data-driven … Read More

New Webinar Topic: Turning Customer Feedback into Product Gold

New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of capturing feedback from customers Being able to manage and incorporate … Read More