What is a program manager? As organizations grow, there are several management levels or hierarchies introduced to ensure that different teams and initiatives are in sync with each other. Some of the common management roles that can be found in … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
The Basic Anatomy of the Helpdesk Database
The Basic Anatomy of the Helpdesk Database You shouldn’t have to research the answer to the same, or similar IT problem every time it appears. You need a helpdesk database. You should be able to search in a pile of … Read More
The Importance of Process Groups in Project management
The Importance of Process Groups in Project management Where project management is concerned, process groups are a guiding structure for the managing a project from start to finish. The concept of process groups can be vague, so let’s break down … Read More
The Importance of Inbound Vs Outbound Product Management
The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can solve the problem. It’s quite common for organizations to split … Read More
Earned Value Management explained
Earned Value Management explained What is Earned Value Management? Project management revolves around the balancing of three aspects of a project: time, scope, and cost. This is also known as the project management triangle. One technique used to evaluate how … Read More
Helpdesk Tickets Are Your Knowledgebase
Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to a customer or when finding a solution to their problem. … Read More
What is an “integrated product team” and should you care?
What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated Product team (IPT) in one form or the other. There … Read More
The PMI / PMBOK Guidelines (Project Management Body of Knowledge)
The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to get started. Luckily, there is a widely recognized project management … Read More
Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC)
Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an IT issue, you don’t want to be bounced around by the helpdesk. You want to … Read More
Integrate your Project Management with Xero using OneDesk
Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the instructions on how to get about doing it. What you … Read More