How a Retailer Uses OneDesk to manage their Operations

The retail model is perhaps one of the most commonly adopted business models in existence. From small Mom-and-Pop outlets to the multinational retail chain, each of these businesses must manage their operations well enough to stay in business, and that … Continue Reading

How an Audio Visual Company uses email to create tickets on OneDesk

Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up … Continue Reading

What’s new in the July 2019 release of OneDesk?

Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and here. We also added a few smaller features which I … Continue Reading

How to use the OneDesk Knowledge Base App

The OneDesk Knowledge Base App is a ‘customer app’ that you can add to your website widget or place directly on your website, to provide a place for your customers to find answers to their questions. It works by allowing … Continue Reading

How to Enable and Use the OneDesk Knowledgebase

We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are many features to the Knowledge Base (and more to come) … Continue Reading

How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing

Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates that about 86% of healthcare service providers and related organizations … Continue Reading

How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device … Continue Reading

College-Case-Study

In this day and age, even smaller institutions need some way to track their work, whether they are projects or support requests. At the heart of every college or university is the administration department, who ends up serving as the … Continue Reading

OneDesk Case Study: A university charitable organization

Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving online, more avenues are opened up for work done on … Continue Reading

Install the OneDesk customer widget on your WordPress website

OneDesk provides three customer-facing apps that you can place on your website to begin interacting with your customers. The widget offers the following applications: Messenger: This application allows customers to engage in real-time conversations with agents. Portal: This application allows … Continue Reading