In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk you through what’s new (and what’s old) about the customer … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
While the main OneDesk app is only available in English (at this time), many of our users have a different mother tongue. While they are usually okay with the main app being in English, they sometimes would prefer that the … Read More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As more and more companies move towards a SaaS model, it makes sense to use a helpdesk to track … Read More
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met … Read More
As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers … Read More
As I am sure most of you who are interested in this question have already discovered, you can customize the way OneDesk sends email on your behalf. To do this, simply go to the administration settings and click on the … Read More