OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: Modifying the Content of the emails we send Adding … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
How A Non-Profit uses OneDesk to collect tickets
Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be … Continue Reading
How to put your OneDesk customer portal on your own domain
If you are wondering if you can host your OneDesk customer portal, or other customer app, on your own domain, the answer is YES. Here’s how it is done. Create a CNAME Record First you must have access to changing … Continue Reading
Using recurring tasks in OneDesk
A recent update to OneDesk added a much-requested feature: Recurring Tasks Does your team have a standard meeting every Monday at 10AM? Now you can create this task or any other recurring task with just a few clicks. Here’s how … Continue Reading
Merging tickets (and other items) in OneDesk
The August Update to OneDesk is out and has a few new exciting features that you have been asking for. This post covers one of those features: Merging Tickets. Merging Tickets Now you can select one or more tickets (or … Continue Reading
How a heating and cooling system manufacturer uses OneDesk for customer support
A modern high-capacity building is a blend of technology and structure. It is why developers have to work with heating and cooling system experts to guarantee optimum living conditions for residents. To meet expectations, heating and cooling system experts can … Continue Reading
How a Retailer Uses OneDesk to manage their Operations
The retail model is perhaps one of the most commonly adopted business models in existence. From small Mom-and-Pop outlets to the multinational retail chain, each of these businesses must manage their operations well enough to stay in business, and that … Continue Reading
How an Audio Visual Company uses email to create tickets on OneDesk
Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up … Continue Reading
What’s new in the July 2019 release of OneDesk?
Last week we release the latest update to OneDesk. The big feature in this release is the Knowledgebase, and I have written a couple of articles covering it here and here. We also added a few smaller features which I … Continue Reading
How to use the OneDesk Knowledge Base App
Update October 2020: We have a new knowledge base app, so please follow the new instructions here. The OneDesk Knowledge Base App is a ‘customer app’ that you can add to your website widget or place directly on your website, … Continue Reading