How to use software to manage your phase-gated projects

How to use software to manage your phase-gated projects One of the first things you need to figure out when starting a new project is how you’re going to structure the project work. What are the processes you need to … Read More

connect a helpdesk to your Github

Connecting a helpdesk to your Github with OneDesk

Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and avoid manual data input! Some pre-requisites: -A OneDesk account (even … Read More

saas helpdesk solutions

Everything about SaaS Helpdesk Solutions

Everything about SaaS Helpdesk Solutions Software as a Service (SaaS) – what is it, why is it growing in popularity, and how can it support your helpdesk operations? It comes in several variations: DBaaS, IaaS, and PaaS. Together, these variations … Read More

a helpdesk to your JIRA

Connect a helpdesk to your JIRA using OneDesk

Connect a helpdesk to your JIRA using OneDesk In this short guide we will show you how to connect a helpdesk to your JIRA account (namely, OneDesk), what this integration can do and how this can help your work and your business. … Read More

support internal customers

How to Manage On-Site Customer Support Teams

How to Manage On-Site Customer Support Teams When You Have to Be There Not every IT problem can be solved on the phone. Sometimes even desktop sharing isn’t enough. Sometimes the technician has to be on-site with the customer. When … Read More

OneDesk November 2016 Release 2016

The OneDesk November 2016 Release

The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They … Read More

difference between product management and prodcut marketing

The difference between Product Management and Product Marketing

The difference between Product Management and Product Marketing If you are a software professional or just starting out in the industry, you have most likely come across designations like Product manager, Product Marketing manager, Product Owner, Business Analyst etc. Given … Read More

The Critical Path Method (CPM) of Scheduling Tasks

The critical path method (CPM) of scheduling tasks One of the most vital and stressful parts of project management is figuring out your project’s schedule. It’s never easy estimating timelines and project durations, but there are methods out there that … Read More

user good customer experience user-friendly

The Importance of a Good Customer Experience

The importance of a good customer experience: A lot of people will say business is in an idea. A great plan to fix something that was missing or incomplete. But really, a lot of the time it’s you and many … Read More

preset report options

OneDesk Feature Spotlight Series : Preset Report Options

Feature Spotlight: Preset Report Options OneDesk is an application with many features and options. A lot of those are meant to improve how you gather, view and export your data. Last time we had a look at the Export a … Read More