The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How to Mute or Restrict the Notification Bell
Depending on a user’s notification settings in OneDesk, they may receive a sound alert in response to a message being received. You can either mute this sound effect entirely or
How to recover deleted tickets and tasks in OneDesk
When a ticket/task is deleted, it is moved into the ‘Deleted Items’ project and becomes scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently
Introducing the new OneDesk ‘Financials’ App (beta)
Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The
OneDesk and the Log4j Vulnerability
A zero-day vulnerability impacting version 2.0 <= 2.14.1 of the Apache Log4j 2 package was disclosed to the public on December 9. (Please refer to the CVE for more details.) Apache released
What’s new in OneDesk? – December 2021
The December 2021 release of OneDesk went live on December 17 2021 and includes a ton of new Features. New ‘Financials’ App (beta) OneDesk is introducing a new “Financials” app.
Public library uses OneDesk to unify their helpdesk and multiple internal operations
Public library uses OneDesk to unify their helpdesk and multiple internal operations When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of
7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations
Customer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’
Tracing Workflow Automations
In OneDesk you can trace your workflow automations through the activities application. This lets you see just what your automations are doing on a day-to-day basis, and helps you troubleshoot
How to recover a project scheduled for deletion
Projects within OneDesk have a built-in buffer period between when you choose to delete them and when they are actually deleted. When you choose to delete a project, the item
Automatically update a successor item when predecessor is marked complete
OneDesk’s workflow automations are a powerful tool, allowing for deeply customizable ways to streamline your workflow. One useful workflow automation is updating an item’s successors when the predecessor item’s lifecycle