This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep … Continue Reading
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
How one Security firm uses OneDesk to both support their customers and develop their own product.
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms … Continue Reading
How to log your work using Timesheets in OneDesk
A key aspect of both helpdesk and project management for many of our users, is the ability to capture the time spent on various activities. Users want to record the time their team spends on tickets and tasks for a … Continue Reading
User Access Controls and Permissions in OneDesk
If you want to lock down your OneDesk account to limit what your users can see and do in OneDesk, there are a few things to consider: Projects – The Unit of Sharing The mechanism to prevent your users from … Continue Reading
How one software services company uses OneDesk to cover their business workflow
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For many companies, it can be tough building tools that are tailored to meet their specific needs. Without an … Continue Reading
Macros make your life easier!
There are a lot of features in OneDesk that can really make your life easier. In an earlier post I talked about how workflow automations can automatically perform actions when certain conditions are met. In this article I want to … Continue Reading
A Big Update to our Mobile App!
We have just released a big update to our mobile app. It is available for both iOS and Android. For those of you who are already using it, it should be automatically pushed out to your devices. For the rest … Continue Reading
Automating your workflow with OneDesk
In this blog post I want to go over OneDesk’s Workflow Automation tool. I’ll start by describing what it is, what it does, and how it works. Then I will give some examples of some of the things you can … Continue Reading
How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no limits as to what kind of organization would find OneDesk … Continue Reading
Setting up different ticket queues in OneDesk
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams. Even when comparing companies of similar sizes there are a multitude of different … Continue Reading