Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More
The OneDesk Blog
Wherein we discuss new features, tips on how to use OneDesk, and much more.
Make your jargon (business language) into English
Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Read More
A product Idea Comes From All Places, Not Just the Same Industry
A product Idea Comes From All Places, Not Just the Same Industry Developing new ideas is something that a lot of developers fail to do on a consistent basis. So many developers who are successful often find themselves resting on … Read More
What Should You Choose a Soft or a Hard Product Release
What Should You Choose: a Soft, or a Hard Product Release? Developers utilize the expressions “soft release” and “hard release” to portray two marketing techniques when conveying a product to the general population. One technique is unpretentious while the other … Read More
Find New Talent; Get New People In to Help
Find New Talent; Get New People In to Help When it comes to creating a great Product management team, there are many things you will want to think about. One of the best ways to do this is to find … Read More
Project Management Must Haves 05: Project Quality
Project Management Must Haves 05: Project Quality Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In … Read More
So Your Product Isn’t Working, Salvage It
So Your Product Isn’t Working, Salvage It The fact of the matter is that most developers need to be a success, it’s in the business model. The issue with this is that unless they have an idea worthy of the … Read More
Introducing the completely new OneDesk
It’s been a while since OneDesk had an interface refresh, though those of you who have been with us for a while will remember past updates. So without further ado, I would like you to meet the new OneDesk! This … Read More
Project Management Must Haves 04: Project Cost
Project Management Must Haves 04: Project Cost In this fourth installment of our mini-series focused on crucial project management topics, we look at project cost and how to manage it. Aside from time, cost is one of the most important … Read More
Product Management is All About a Good Team
Product Management is All About a Good Team Excuse me for one minute while I glance around for my soapbox – oh, here it is. Presently I’m prepared to impart a stunning snippet of information with you. If you don’t … Read More