We are always looking for talented people to join the OneDesk team. We are located in Montreal, Canada, and are currently seeking to fill the following positions.

Java Developer

OneDesk Software Inc. is located in Montreal, Canada. We offer a cloud-based solution for Customer Service and Project Management.

OneDesk is looking for talented Java developers to work within a team to design and code the OneDesk SaaS application.

As a developer working at OneDesk, you will work at the forefront of the latest web technologies. You will participate in the entire process of developing software applications and features, from design through release. If you are looking for a challenging opportunity to utilize a broad range of development skills, OneDesk is for you.

Job Requirements:
• Bachelors Degree in Computer Science or Engineering
• Experience with Java (we are hiring for all experience levels)
• Expericen with Spring and/or Hibernate would be an asset
• Familiarity with other technologies, JavaScript, html, angular, would be an asset

Please submit resumes to: resumes@onedesk.com


Software Testing and Support / Customer Success Agent

Job Description – Description de tâche:

OneDesk is looking for a talented person to join our team. If you are looking for a challenging opportunity to utilize a broad range of skills, OneDesk could be for you.

We are looking for someone who is a software enthusiast and enjoys using software on their own time. The job will consist of testing our software, engaging with users, as well as writing about and demonstrating software. Your role at OneDesk will primarily involve software testing and customer support but we would love for you to be the type to help out in any way you can. Visit www.onedesk.com

The key responsibilities for this position include:

• Software Testing: help our team identify and reproduce issues with our software, verify if they are fixed,
• Customer support: answering questions and helping customers within the OneDesk community platform. Demonstrating product capabilities to customers.
• Be responsible for monitoring and escalating matters to various departments as required

Job Requirements:
• University Degree;
• Excellent English oral and written;
• Good reasoning and communication skills;

• Experience with software development or testing tools & techniques would be an asset but is not required.

Please submit resumes to: resumes@onedesk.com

SEO SMO Marketing Manager

OneDesk Software Inc. is located in Montreal, Canada. We offer a cloud-based solution for Customer Service and Project Management.

OneDesk is looking for a talented Community Manager to join our Marketing team. If you are looking for a challenging opportunity to utilize a broad range of skills, OneDesk could be for you. Visit www.OneDesk.com

The key responsibilities for this position include:

• Responsible for website content creation, maintenance, landing pages, links, SEO, etc.
• Responsible for developing ad campaigns and maintaining them, Analysis and monitoring returns
• Engage on social sites (Twitter, Facebook, LinkedIn, YouTube, blogs) and the OneDesk Community, responsible for SMO
• Content creation: writing blog posts, articles, newsletters, communications materials, and material for social media channels and OneDesk
• Seek out & join conversations to promote and explain the capabilities of OneDesk
• Customer relations: answering questions and helping customers within the OneDesk community platform. Demonstrating product capabilities to the community

Job Requirements:
• University Degree;
• Excellent English oral and written;
• Experience in Social Media and Marketing Communications;
• Exceptional communication skills;

Please submit resumes to: resumes@onedesk.com

IT and Cloud Operations Specialist

The Cloud Operations team is responsible for the availability and scalability of our 24×7 global SaaS and Cloud environments. This team also manages and maintains the internal QA and Development infrastructure.

The key responsibilities for this position include:
• Responsible for day-to-day management of the production platforms based Linux hosted on AWS and on-premise in certain situations.
• Manage non-production environments for development, Testing, and local deployments. Troubleshoot and resolve platform issues before deployment to production.
• Responsible for maintaining and improving internal IT systems.
• Help build and operate systems for a rapidly growing SaaS and Cloud hosting infrastructure.
• Support the development lifecycle of platform design, deployment and debugging.
• Help identify, resolve and prevent existing and future system bottleneck issues and put in the necessary monitoring and fail safe tools
• Help develop installation and deployment scripts.
• Works well in a team environment with a strong customer service focus.

Job Requirements:
• Ability to successfully complete project tasks as priorities shift.
• Deep knowledge of server and administration tools.
• Working knowledge of metrics and alerts for uptime performance and usage.
• Solid experience with Virtual deployments.
• Network administration including VPN configuration.
• Solid understanding of networking concepts such as routing, gateways, remote connectivity, etc.
• Ability to directly work with peer groups (spread globally), customers and vendors to understand needs and requirements.
• Excellent verbal and written communications including documentation.
• Strong interpersonal and communication skills.
• University degree in IT or related field with 2+ years experience

Preferred Skills and Experience:
• SQL (or other database) Server configuration, backup and maintenance.
• Proven Cloud infrastructure administration for AWS or other providers in Production environments with GUI or API-based deployment.
• PaaS web and database configuration and deployment.
• Network load balancing
• Proven experience with Systems Automation tools for standardizing server builds.
• Working understanding of source control in a development environment.
• Working understanding of code branching.
• Experience using deployment tools
• Monitoring system configuration

Please submit resumes to: resumes@onedesk.com