2. Best Practice

Styling & Whitelabeling Your OneDesk App

How to configure your OneDesk app appearance Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > […]

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Strategies for Agency Time Tracking

Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a broad term encompassing businesses such as: government agencies, marketing agencies, and creative services. In today’s blog we’ll look at some strategies to implement and utilize time

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Self-Service Best Practices

With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial component of effective customer support strategies. It has become important to encourage self-service for companies of any size or industry. Self-service refers to the customer support process that helps enable customers to get help on their

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Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide

Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central application collaboratively.  Table of Contents How the email flow works In short, the email flow works as follows: Connect or auto-forward your support inbox to OneDesk. Your customers can send an email to your support email

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