For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in ensuring everyone is on the same page. When … Continue Reading
How a mortgage company utilizes the conversations feature on OneDesk
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading
How a cloud services company uses workflow automations to track parts in the supply chain
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of … Continue Reading
How a childcare software provider uses OneDesk for CRM, project management, and support
Across the worlds of CRM, project management, and support work, there are a multitude of different tools and software that can be used. In some cases where departments are large enough to support integrating their tools with other team’s tools, … Continue Reading
How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing
Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates that about 86% of healthcare service providers and related organizations … Continue Reading
Make your jargon (business language) into English
Make your jargon (business language) into English Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read … Continue Reading
Having integration issues with your TFS and VSO?
Having integration issues with your TFS and VSO? You and everybody else on this planet. It’s hard to find means to seamlessly manage work items and support tickets in between your TFS and other platforms. Especially without having to resort … Continue Reading
Outgrowing Basecamp – How to move on
Outgrowing Basecamp – How to move on There are a million things that need to be handled in an office or business. From corporate structure, to distribution of teams and projects, to the all-encompassing mess of communicating with all these … Continue Reading
The Importance of a Good Customer Experience
The importance of a good customer experience: A lot of people will say business is in an idea. A great plan to fix something that was missing or incomplete. But really, a lot of the time it’s you and many … Continue Reading
B2B Social Media, 5 good reasons why you should get on that
B2B Social Media, 5 good reasons why you should get on that Social media is everywhere. It’s now surprising to see a company is not listed on any of the major platforms. And yet, many businesses that don’t directly deal … Continue Reading