Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles that govern scrum. Part motivational speaker, part coach and manager, the scrum master roles involves monitoring and resolving any issues that may arise throughout the […]
Scrum Master Role and Responsibilities More
Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1 of the kanban vs scrum series will focus on Kanban. The Kanban Way “A Kanban system is not an end in itself, but only one
Kanban vs Scrum Systems: Part 1 More
Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus and have the potential to move in multiple directions, continuously throughout the stages of development. The question is: How can we successfully manage various project
These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap into customer conversations and uncover what is being said about their brands, products, services, and even competitors. They can then take the steps to improving
Using customer feedback to improve your products More
Agile Project Management: An Iterative Approach Similar to the rules that govern agile software development, agile project management is based on breaking down steps into small manageable components called iterations. Each iteration is then carefully analyzed by project teams and any other stakeholders closely involved with the project. The results of these analyses are then
Agile Project Management 101 More
Great news! We recently added new agile tools to OneDesk so we thought we’d celebrate these exciting features with a fun, social #FollowFriday style post. Agile blogs you should follow Below is a list of some excellent agile blogs that you should definitely check out. I also encourage you to follow their agile adventures on
Sprint vs iteration: Exploring both terms The answer is yes. A sprint is a focused productivity technique that is created by a group of individuals working on the same project. The term and activity is most commonly known and applied in software development. Usually, sprints last about seven days or so. As a team, the
Fifteen years ago, my part-time job as a customer service rep of a well-established furniture store, involved handling customer issues by using mostly static information. My equipment consisted of a phone with one incoming line and a computer with access to customer files. Internet access was restricted. If I could not resolve a customer issue
Developing a customer engagement strategy More
Spotting Customer Experience Hazards and Avoiding Pitfalls Unhappy customers The first sign that customers are not enjoying their experience with your company, is that they are obviously unhappy. How can you tell that they are unhappy? If customers are complaining about a certain aspect of your product or company, then that mean you have to
Anticipating Customer Experience Hazards More
Why your organization needs mobile project management Here are 3 ways that mobile integrations can directly enhance the project management experience: 1. Promotes the sharing of critical project-related information: Many mobile project management features are designed to enable project teams to be instantly notified of any changes made to the status of a project, as
Mobile project management is the next big thing More