OneDesk Applications: Gathering customer feedback – Feedback List

Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An … Read More

Gantt Chart Terminology – task relationships

Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee … Read More

OneDesk Applications: Tasks List

Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks … Read More

Customer vs User within OneDesk

It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in … Read More

Seamless Support Workflows

How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com … Read More

Create a Custom Workflow with OneDesk

Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations with larger, complex teams with multiple product lines and product … Read More

Project roadmaps: Why they are important

How to create project roadmaps The following video demonstrates how easy it is to use OneDesk’s roadmap application – have a look! For additional information just reach out to us by leaving a comment below or by sending us an … Read More

Requirements Capturing and Management with OneDesk

Our requirements management application can be found in two of our products: OneDesk Product Management, and OneDesk Complete. Here’s a quick rundown of how requirements capturing and management works in OneDesk: Requirements can be captured in the following ways:   … Read More

Customer Portal Tip: How Customers Can Categorize Submissions

The customer portal helps customer service and help desk teams gather feedback and ideas from customers anytime, and from anywhere. It’s easy to activate, and can even be embedded in your website. When sending a submission via the customer portal, … Read More

New and Improved Workflows Application in OneDesk

OneDesk’s workflow application was designed, as usual, with your feedback in mind. The new and improved version allows you to easily create workflows that solidifies your team, processes and project data. A few benefits of using a workflow application – … Read More