How to enable single-sign-on for your customer apps in OneDesk

You may want to have your customers be automatically logged in to your OneDesk customer apps whenever they are on your site and authenticated with your own systems. This post will show you how to set that up using Azure … Continue Reading

Linking to other items in conversations using the # sign

In OneDesk you will find yourself frequently discussing tickets and tasks. Sometimes this conversation will be on the actual item, but often you will want to refer to a different one. For these cases OneDesk has a great feature which … Continue Reading

Use the @ symbol to add users or customers to conversations in OneDesk

The December 2019 release of OneDesk added the ability to use the @ symbol in conversations in OneDesk. Most of you will be familiar with this type of method to message people from other apps. This article will cover some … Continue Reading

Monitoring outgoing email & email capturing in OneDesk

If your job is to manage an end-user or customer support organization, one thing you really need a handle on is the flow of support emails into, and out of, your department. You need to be sure that you are … Continue Reading

How you can change the appearance of your OneDesk emails

OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: Modifying the Content of the emails we send Adding … Continue Reading

How to put your OneDesk customer portal on your own domain

If you are wondering if you can host your OneDesk customer portal, or other customer app, on your own domain, the answer is YES. Here’s how it is done. Create a CNAME Record First you must have access to changing … Continue Reading

Using recurring tasks in OneDesk

A recent update to OneDesk added a much-requested feature: Recurring Tasks Does your team have a standard meeting every Monday at 10AM? Now you can create this task or any other recurring task with just a few clicks. Here’s how … Continue Reading

Merging tickets (and other items) in OneDesk

The August Update to OneDesk is out and has a few new exciting features that you have been asking for. This post covers one of those features: Merging Tickets. Merging Tickets Now you can select one or more tickets (or … Continue Reading

How to use the OneDesk Knowledge Base App

The OneDesk Knowledge Base App is a ‘customer app’ that you can add to your website widget or place directly on your website, to provide a place for your customers to find answers to their questions. It works by allowing … Continue Reading

How to Enable and Use the OneDesk Knowledgebase

We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are many features to the Knowledge Base (and more to come) … Continue Reading