Troubleshooting alongside your client

Troubleshooting alongside your client In this day and age, not making full use of the technological wonders that we possess to help clients is a terrible mistake. With just a few clicks you can get access to a world of … Read More

showcase

Showcase your resolved client issues or positive client relations

Showcase your resolved client issues or positive client relations Managing a helpdesk is not easy. We’re all willing to admit that much, but sometimes good things happen and you should showcase that. A good statistic, a positive story, a worthy … Read More

automate your helpdesk

Should I Automate My Helpdesk?

Should I Automate My Helpdesk? The helpdesk world is now faced with so many great new functions like chatbots and live video conference. In a modern and technologically advancing world like this one, how automated should a helpdesk be nowadays? … Read More

organize your clients

Organize your clients into levels: the key to helpdesk management

Organize your clients into levels: the key to helpdesk management Let’s be honest, not all clients are created equal. That might sound mean or elitist but it is actually kind of true. Even for a small business, large clients, or … Read More

basic helpdesk

Get smart, don’t do basic helpdesk: go the extra mile.

Get smart, don’t do basic helpdesk: go the extra mile. Don’t send an email when they say they have trouble with their email service. Don’t send them a notification to let them know you won’t be sending them any more … Read More

helpdesk chatbots

Helpdesk Chatbots : The Pros and Cons

Helpdesk Chatbots : The Pros and Cons Modernizing a helpdesk is now extremely comfortable. Helpdesk are now faced with so many great new functions like chatbots and lives video conferences to give visitors help. But how automated should a helpdesk … Read More

customer satisfaction

Top 5 Shortcuts to Customer Satisfaction

Top 5 Shortcuts to Customer Satisfaction There is very little that will be more important to business (any business) than customer satisfaction. Customer satisfaction measures how services or products of a company surpass or meet the expectation of its clients. … Read More

reasons for a helpdesk

A couple of Good Reasons For Why Customers Need a Helpdesk

Here’s a couple of Good Reasons For Why Customers Need a Helpdesk A good helpdesk is the cornerstone of any business. For those of you who are unfamiliar with the concept, a helpdesk is a service provided by a business … Read More

helpdesk for the FMCG Industry

The right helpdesk for the Fast Moving Consumer Goods Industry (FMCG)

The right helpdesk for the Fast Moving Consumer Goods Industry (FMCG) In today’s market, consumer goods change quickly.  What was cutting edge technology yesterday, is practically today’s bear claws and chisels.  Cellular phones change, televisions change, computers change.  How does … Read More

helpdesk for a software firm

The right Helpdesk for a software firm

The right Helpdesk for a software firm The software industry is incredibly diverse, using a wide range of processes, technologies, and applications to support the developers. Methods for software development range from the traditional System/Software Development Life Cycle to Extreme … Read More