OneDesk Case Study – Local Government

In this day and age, all aspects of life are progressively going online. This extends to even behemoths of organizations such as governments. Historically, governments have often lagged behind in keeping up with the most current technological landscape, opting instead … Continue Reading

OneDesk Case Study – Aquariums Specialist

It’s not uncommon for growing businesses to build out their own support teams. No matter what industry, if there is a website that customers and users interact with, that technology will need someone to maintain and update it. For businesses … Continue Reading

Selecting a helpdesk solution to track support emails

If you have been on the lookout for a helpdesk solution to help you track incoming support emails, you have probably already come across several options. This post discusses the types of solutions available in the market, without getting deep … Continue Reading

How A Software Company uses the OneDesk Customer Portal

When it comes to software development, duplication of effort is one big deal. Large or small, Enterprise Software Development Companies power countless other sensitive industries, including private sector businesses and government sectors through software technology. As such, efficiency is more … Continue Reading

How a Digital Creative Agency uses OneDesk for Ticketing & Reporting

Marketing products and services via internet-based media is arguably the most significant trend of the past few decades. This has grown from a mere idea to a multi-billion dollar industry that drives global trade. It has also incentivized several radical … Continue Reading

How a Software Company uses OneDesk to manage their Service Level Agreements

A service level agreement (SLA) is a contractual obligation between a service provider and one of their clients. An SLA can include details around quality, availability, and general responsibilities for when things go wrong with the services provided. For both … Continue Reading

How A Non-Profit uses OneDesk to collect tickets

Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be … Continue Reading

How a heating and cooling system manufacturer uses OneDesk for customer support

A modern high-capacity building is a blend of technology and structure. It is why developers have to work with heating and cooling system experts to guarantee optimum living conditions for residents. To meet expectations, heating and cooling system experts can … Continue Reading

How an Audio Visual Company uses email to create tickets on OneDesk

Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up … Continue Reading

How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device … Continue Reading