Helpdesk Lab

Helpdesk Chatbots : The Pros and Cons Modernizing a helpdesk is now extremely comfortable. Helpdesk are now faced with so many great new functions like chatbots and lives video conferences to give visitors help. But how automated should a helpdesk … Read More

Top 5 Shortcuts to Customer Satisfaction There is very little that will be more important to business (any business) than customer satisfaction. Customer satisfaction measures how services or products of a company surpass or meet the expectation of its clients. … Read More

Here’s a couple of Good Reasons For Why Customers Need a Helpdesk A good helpdesk is the cornerstone of any business. For those of you who are unfamiliar with the concept, a helpdesk is a service provided by a business … Read More

The right helpdesk for the Fast Moving Consumer Goods Industry (FMCG) In today’s market, consumer goods change quickly.  What was cutting edge technology yesterday, is practically today’s bear claws and chisels.  Cellular phones change, televisions change, computers change.  How does … Read More

The right Helpdesk for a software firm The software industry is incredibly diverse, using a wide range of processes, technologies, and applications to support the developers. Methods for software development range from the traditional System/Software Development Life Cycle to Extreme … Read More

The Helpdesk for a web-design firm, the ins and outs You run a small web-design business, like a ten or twelve person small web-design business.  Business is booming, but you still have to be able to document and track problem … Read More

On-premise vs Cloud based helpdesk: The Pros & Cons The meanings of the terms “on-premises” and “cloud-based” mean pretty much what they appear to mean. There are two ways you can access an application and store you data: through a … Read More

The many different types of Helpdesk teams Just as there are different parts of an IT system, there are, or should be, different teams supporting helpdesk activities. In most cases there is an end-to-end service available to the user such … Read More

The basics of a Helpdesk Support Queue A Helpdesk support queue keeps the helpdesk manager and technicians from feeling as if everything has to be fixed all at once. It keeps them from running around trying to address everything and … Read More

OneDesk lets you connect your helpdesk to CRM If you haven’t already, you should connect your helpdesk database to your Customer Relations Management (CRM) system as soon a possible. Why? A single source of customer data Because a combined database … Read More