It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives … Read More
Helpdesk Lab
How a WordPress development company uses OneDesk to mange customers and projects
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to … Read More
How a fortune 500 company uses OneDesk to manage all change requests on their website.
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to … Read More
How to Send a Customer Service Satisfaction Survey with OneDesk
The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a follow-up survey or poll after each customer service interaction. While OneDesk … Read More
How a local Co-op uses OneDesk to manage maintenance at its retail locations
Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of … Read More
How a materials distributor uses OneDesk to manage IT tickets and projects
In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their … Read More
How a telecom services company uses OneDesk to manage support, project management, and deal flow.
Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, … Read More
How one company uses OneDesk to offer external HR services
There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative … Read More
How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, … Read More
Setting up your OneDesk to support multiple products or services
This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model … Read More