In this blog post I want to go over OneDesk’s Workflow Automation tool. I’ll start by describing what it is, what it does, and how it works. Then I will give some examples of some of the things you can … Read More
Helpdesk Lab
How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no limits as to what kind of organization would find OneDesk … Read More
Setting up different ticket queues in OneDesk
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams. Even when comparing companies of similar sizes there are a multitude of different … Read More
How one web developer uses OneDesk to track tasks & updates across many websites
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Whether you’re a one-person development team in a larger company or one of several developers in a development-focused workshop, … Read More
Putting a simple ticket form on your website.
While OneDesk offers a full-featured customer portal which you can put on your website, sometimes our users are looking for something a little simpler. We are often asked how they can put a simple ticket submission form on their website … Read More
How a non-profit uses OneDesk to manage their customer communications
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Although non-profit organizations aren’t generally seen as businesses or companies, that does not negate the fact that the teams … Read More
Putting the OneDesk customer portal on your website
OneDesk includes a customer portal that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer portal also acts as a knowledge base where you … Read More
Microsoft Solutions Provider uses OneDesk
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. At OneDesk, we offer clients flexibility so they can integrate sound project management processes into their existing systems, whether … Read More
Improving your helpdesk response times using SLAs
What are SLAs? Service Level Agreements (SLAs) are policies that define the level of service you deliver. These policies usually codify how long you will take to respond to customer service requests, how long until you deliver a fix and … Read More
The all new OneDesk customer portal
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk you through what’s new (and what’s old) about the customer … Read More