This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, … Read More
Helpdesk Lab
Setting up your OneDesk to support multiple products or services
This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model … Read More
How a major college uses OneDesk to manage ticketing for multiple internal departments
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep … Read More
How one Security firm uses OneDesk to both support their customers and develop their own product.
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms … Read More
Automating your workflow with OneDesk
In this blog post I want to go over OneDesk’s Workflow Automation tool. I’ll start by describing what it is, what it does, and how it works. Then I will give some examples of some of the things you can … Read More
How Religious Organizations use OneDesk for Project Management, Service Desk and Asset Management
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When it comes to tracking work, there are no limits as to what kind of organization would find OneDesk … Read More
Setting up different ticket queues in OneDesk
When it comes to customer support, one size does not fit all. Small companies with fewer support personnel have different needs than larger companies with big teams. Even when comparing companies of similar sizes there are a multitude of different … Read More
How one web developer uses OneDesk to track tasks & updates across many websites
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Whether you’re a one-person development team in a larger company or one of several developers in a development-focused workshop, … Read More
Putting a simple ticket form on your website.
While OneDesk offers a full-featured customer portal which you can put on your website, sometimes our users are looking for something a little simpler. We are often asked how they can put a simple ticket submission form on their website … Read More
How a non-profit uses OneDesk to manage their customer communications
This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. Although non-profit organizations aren’t generally seen as businesses or companies, that does not negate the fact that the teams … Read More