How a fortune 500 company uses OneDesk to manage all change requests on their website.

For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to … Read More

How to Send a Customer Service Satisfaction Survey with OneDesk

The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a follow-up survey or poll after each customer service interaction. While OneDesk … Read More

How a local Co-op uses OneDesk to manage maintenance at its retail locations

Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of … Read More

How a materials distributor uses OneDesk to manage IT tickets and projects

In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their … Read More

How a telecom services company uses OneDesk to manage support, project management, and deal flow.

Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, … Read More

How one company uses OneDesk to offer external HR services

There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative … Read More

How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, … Read More

Setting up your OneDesk to support multiple products or services

This is part of an ongoing series where I go over the basic account configurations for different types of businesses. There are many different types of companies that use OneDesk to support their customers or end-users. For each business model … Read More

How a major college uses OneDesk to manage ticketing for multiple internal departments

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep … Read More

How one Security firm uses OneDesk to both support their customers and develop their own product.

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms … Read More