6. HelpDesk Lab

How an Audio Visual Company uses email to create tickets on OneDesk

Maintenance is a concept that is common to nearly every industry and business. While regular maintenance can be driven by the company itself, often times businesses rely on their customers to come forward with any degradations that they come up against. Audiovisual companies are no exception. One such company came to us with a set […]

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How A Software Company Uses OneDesk To Manage Internal Operations & Customer Requests

Businesses specialized in development, deployment, and maintenance of software products are currently experiencing a commendable market boom. It is undoubtedly the prime of the industry. In this age of technological advancement, the software is the soul of every computing device you can think of, and it is the core of any emerging technology from artificial

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OneDesk Case Study: A university charitable organization

Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving online, more avenues are opened up for work done on a computer. For charitable organizations based in a university setting, it follows that these organizations

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How a Human Resource Management Company Uses OneDesk

How a Human Resource Consulting Company Uses OneDesk to Coordinate internal Operations and Support customers The human resource is undoubtedly the most crucial element in the entrepreneurial process, so much so that a measure of how well a company manages its HR can be a crystal ball of its long-term viability. This is evident in

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How an Advertising agency uses OneDesk to manage advertising campaigns and customer communication with small and local businesses.

In the world of business, getting your company’s name and brand out there can be main the reason your business succeeds or flounders. Even small and local businesses need to grow their presence in their communities, whether they are banner ads online targeting users in their city or billboards by the side of the road.

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How a Publishing Company uses OneDesk to Organize its Internal Teams

Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse forms. They engage in a rigorous search for data and strive to disseminate new information to the right target audience. Beyond just figuring out what

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How an IT outsourcing company uses OneDesk to manage their work

For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms

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How one manufacturer uses OneDesk to manage its IT helpdesk, development, and process-automation

It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this

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How a WordPress development company uses OneDesk to manage customers and projects

Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With

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