Public library uses OneDesk to unify their helpdesk and multiple internal operations

When bringing an entire organization onto a singular helpdesk software, it can be difficult meeting the needs of all the different departments while also creating a setup that works for everyone. Especially when departments operate mostly separately from each other, … Continue Reading

7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations

A lot is on the linmer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a … Continue Reading

How an External IT Firm uses OneDesk to Customize their Ticketing System and Project Management

On the surface it may seem like every organization’s support services are very similar and follow the same steps and processes. In reality, there are various different setups that companies employ according to their team’s capabilities, services offered, and pricing … Continue Reading

An IT non-profit switches from Spiceworks to OneDesk

There are many help desk software solutions available on the market today. Most of these applications provide the basic help desk functionalities but lack the robust tools and flexibility to adapt to the specific needs and workflows of different IT … Continue Reading

How a logistics firm uses OneDesk to serve their business

Logistics firms exist at the crossroad between supply and demand. Having to service a wide-ranging variety of client and customer requests, the need for efficient, hassle-free communication and project management is a must. If client shipments cannot be fulfilled and … Continue Reading

How a human resources firm uses OneDesk to manage client relationships

A human resources division is responsible for a wide range of essential activities, not limited to: recruitment, payroll, labour relations, and employee development. An effective human resources team is crucial to employee retention and satisfaction. All of these functions are … Continue Reading

How a One Man IT Firm uses OneDesk to manage his client projects and requests

Working in a small company comes complete with its own unique set of challenges. These challenges are only magnified when your company is as small as it can get – a single person. When you only have yourself to count … Continue Reading

How a school integrates OneDesk’s customer widget into their learning management system

For small teams, using managed software solutions is an easy way to provide functionality without investing in resources to build it. However, managed solutions can also be restrictive when customizations are needed. It then becomes a burden trying to find … Continue Reading

How an ERP Firm uses OneDesk to serve its customers

For an expanding enterprise resource planning (ERP) firm, providing quality service is of utmost importance. ERP covers a wide range of day-to-day business areas—from procurement to accounting and everything in between—so staying organized and on top of everything is the … Continue Reading

How a Website Translation Company uses OneDesk for their sophisticated ticketing system and internal project management efforts

For companies that have very established workflows for their ticket and project management, it can be difficult finding the right software to properly reflect them. In certain instances where the workflows are a little less traditional, it can be even … Continue Reading