How professional services organizations use OneDesk to manage their projects and stay on track.

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When your team is responsible for a multitude of customers, you need to ensure your clients’ needs are met … Read More

How engineering firms use OneDesk to track customer tickets and projects

As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers … Read More

Achieving Customer Success with OneDesk

For any company to be successful, they need to have customers. While it’s important to always acquire new customers, you cannot neglect your existing customers. This is where customer success comes into play. You need to ensure that your customers … Read More

Planning Ahead

The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a … Read More

project management software

What you need from your project management software

What you need from your project management software Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project … Read More

project management

‘Silicon Valley’ and how not to manage projects

‘Silicon Valley’ and how not to manage projects A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many … Read More

gig economy

Project management in the Gig Economy

Project management in the Gig Economy When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their schedule allows. Gigs are … Read More

project management

A Project Should Be a Playground, Not a Battlefield

A Project Should Be a Playground, Not a Battlefield With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot … Read More

talent management

Let your project management help you with talent management

Let your project management help you with talent management The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to use … Read More

Project Management Must Haves 05: Project Quality

Project Management Must Haves 05: Project Quality Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In … Read More