7. Project Management Lab

A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow

4. Industry Applications, 7. Project Management Lab / By

The world of consumer packaged goods is one that moves quickly. Companies that sell consumer packaged goods (CPG) have to constantly develop new products and get them into the hands of consumers at a regular rate. These products include non-durable goods such as food, toiletries, and other consumables. Because CPGs have generally short lifespans, that […]

A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow More

How a telecom services company uses OneDesk to manage support, project management, and deal flow.

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab / By

Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, these potential constomers enter their system. Account managers are brought in to nail down the

How a telecom services company uses OneDesk to manage support, project management, and deal flow. More

How one company uses OneDesk to offer external HR services

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab / By

There comes a time in every small-to-medium business’s lifetime that HR needs to be considered for the company’s well-being. Many businesses these days are looking to external firms to handle their HR for them. For these companies that offer consultative HR services for multiple customers, it becomes crucial that work is tracked accurately with an

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Working with task links, relationships and constraints

1. How to use OneDesk, 7. Project Management Lab / By

One great feature in OneDesk is the ability for it to automatically calculate the schedule for your tasks. OneDesk does this by using the critical path method (CPM). This article explains how OneDesk calculates a task’s schedule. Scheduling links between tasks and other items You can create “scheduling links” between tasks inside the same project,

Working with task links, relationships and constraints More

Setting up OneDesk to work with customers on projects.

2. Best Practice, 7. Project Management Lab / By

This is part of an ongoing series where I go over the basic account configurations for different types of businesses. Some companies are very contract-driven and only perform work when customers are asking and paying for it. This article discusses the basic setup you should make to your OneDesk account if this describes your company.

Setting up OneDesk to work with customers on projects. More

How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. With the rising popularity of cryptocurrency and blockchain, financial technologies are in high demand. Whether it’s peer-to-peer lending, robo-advisors, building a platform for a bank’s services, or just implementing a payment system, financial technology

How financial software developers can use OneDesk to manage bug fixes, develop new features, and support their customers More

How a major college uses OneDesk to manage ticketing for multiple internal departments

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. When we think about educational institutions, we often don’t consider all of the processes and machinations needed to keep that system running across all of the different faculties and departments. As competitive as it

How a major college uses OneDesk to manage ticketing for multiple internal departments More

How one Security firm uses OneDesk to both support their customers and develop their own product

4. Industry Applications, 6. HelpDesk Lab, 7. Project Management Lab, 8. Product Management Lab / By

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. As our lives get progressively more and more entrenched in cyberspace, we see the rise of cyber security firms intent on looking out for our online well-being. These companies can be based anywhere in

How one Security firm uses OneDesk to both support their customers and develop their own product More

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