How engineering firms use OneDesk to track customer tickets and projects

As with any business that serves customers, engineering firms need to have the ability to track the work that they do at the request of their customers and for projects. As a project manager, you need to enable your engineers … Continue Reading


Achieving Customer Success with OneDesk

This article is part of an ongoing series where I discuss how a particular customer in a specific industry uses OneDesk. For any company to be successful, they need to have customers. While it’s important to always acquire new customers, … Continue Reading


Planning Ahead

The start of any new project brings a rush of emotions with it: excitement, hope, exhilaration. There’s always a chance that your project could revolutionize the world, or bring you fame and fortune. However, on the flip side, there’s a … Continue Reading

project management software

What you need from your project management software

Project management software can’t make your product great, but it can help build a great project team – and that’s half the battle. A successful project manager knows that a successful project team needs to work as a cohesive whole, … Continue Reading

project management

‘Silicon Valley’ and how not to manage projects

A comedy of errors makes for a great TV show, but not so much for great project management. The critically acclaimed Silicon Valley tells the story of programmer Richard and the many baffling ways he mismanages a billion-dollar idea. It’s … Continue Reading

gig economy

Project management in the Gig Economy

When overseeing a business, innovation is the name of the game. We are currently living in a gig economy, where anyone can take on gigs to make money whenever their schedule allows. Gigs are increasingly becoming more and more common, … Continue Reading

project management

A Project Should Be a Playground, Not a Battlefield

With so many technologies available to us, it’s become easy to take fresh ideas and turn them into real, concrete projects. Oftentimes, these start as passion projects, which have a lot of personal investment from all the parties involved. These … Continue Reading

talent management

Let your project management help you with talent management

The concept of project management focuses around the organization of tasks, from the assignment of them down to the timeline of completion. Because projects are temporary endeavours, you need to use your time wisely when it comes to managing the … Continue Reading

Project Management Must Haves 05: Project Quality

Over the course of this series of articles, we’ve gone over a whole bunch of project management areas, and now you are confident in dealing with project integrations, scope, time, and cost. In this final chapter of our mini-series, we … Continue Reading

project cost

Project Management Must Haves 04: Project Cost

In this fourth installment of our mini-series focused on crucial project management topics, we look at project cost and how to manage it. Aside from time, cost is one of the most important project aspects to have under control. Without … Continue Reading