The latest release of OneDesk is now live! This release brings some big features and enhancements. OneDesk Voice Accept incoming calls with OneDesk With OneDesk Voice you can now add basic call-center capabilities to your support flow, and centralize it inside your ticketing system. Here’s how it works: Try it out. You get 15 min of […]
Happy new year from the OneDesk team! The January 2025 release is now live with some great new features and enhancements. New User Dashboard OneDesk now has a new dashboard page dedicated to the individual User. Now when you visit your home page, you will see a collection of widgets and KPIs to help you
Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an
We’ve improved our Mobile-Friendly customer portal applications More
The October 2024 release of OneDesk is now live. This release includes the following features and enhancements: More advanced searching In this release we’ve extended the capabilities of the global search feature. A single-click now navigates you to the result. You can still use the center mouse button to open the result in the background
The July 2024 release of OneDesk is live. The following new features and enhancements are now available. New Homepage Customer App The mobile-friendly customer apps continue to get better! In this release OneDesk introduces the ability to define a homepage app, which you can configure with your own content. You can use this app to introduce
In case you missed it, back in the March update we released the brand new OneDesk API. Like the old API, you can push and pull information from your OneDesk account to other applications. However, the new API is a complete overhaul with tons of improvements. It features many new properties and entities, plus better
The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support. New Key Performance Indicators We have added new KPIs across the OneDesk Apps to surface useful information at a glance. To give you the ultimate flexibility, the KPIs have been
Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate
The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as possible. An AI Agent that learns your business Odie works by learning from the data in your OneDesk account (your knowledge corpus) to help answer
Project Quoting & Invoicing (beta) OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you are using QuickBooks Online, you can even get paid. There are a lot of details to unpack in these features, but here are some of the