What’s new in the October 2021 release of OneDesk?

The October 2021 release of OneDesk went live on October 2nd, 2021 and included the following new features. Recovering Deleted Projects When you delete a project, it is archived for 7 days before being permanently deleted. This will give you … Continue Reading

Release Notes: OneDesk August 2021

This update to OneDesk was released on August 28, 2021, and added the following new features: New Application-Level Action Menus We have re-organized the top-level tools menu to redistribute various tools to the applications they apply to. The new menu … Continue Reading

What’s New in OneDesk – July 2021

New Automation Capabilities: New Automation Action: ‘Create a new item’ Now you can get OneDesk to automatically create an item for you as a result of an automation. Some examples where this could be useful include making automations so that: … Continue Reading

New Features – June 2021 – Analytics

Analytics Application (beta) The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’. Located under the ‘More Applications’ icon in the lower-left corner, … Continue Reading

What’s New in OneDesk – Apr 2021

OneDesk has just released the April 2021 update to OneDesk with many new features and improvements. This update will go live on April 24, 2021. Customer Service Survey OneDesk introduces the ability to ask your customers for their opinion on … Continue Reading

What’s New in OneDesk – Feb 2021

On Saturday Feb 27th, OneDesk released the February 2021 update to OneDesk with many new features and improvements. Customize the creation form for each type of item Now you can customize the internal creation form for every item type. This … Continue Reading

What’s new in the January 2021 Release of OneDesk?

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements:   Subtasks and Linked items We have introduced new ways to link items to each other. This extends the previous … Continue Reading

Using the Report Creation Wizard

We have released an update to the report creation interface. This a big step forward for non-technical users to be able to generate and schedule the reports they need. While the underlying report generation technology has not changed, the interface … Continue Reading

New in OneDesk, August 2020 – Custom fields get an upgrade

At OneDesk we’ve been working on some big exciting new features, but at the same time we have been making updates to OneDesk with a few smaller, but very useful features. Here is a quick update on the latest improvements … Continue Reading

New in OneDesk: Custom fields on timesheets, gantt enhancements, & more

The latest updates to OneDesk introduced the following new features and enhancements. New Report Wizard (beta): We have released an update to the report creation interface. Now the user is presented with a wizard-like interface that walks the user through … Continue Reading