We have just released a big update to our mobile app. It is available for both iOS and Android. For those of you who are already using it, it should be automatically pushed out to your devices. For the rest of our users, we recommend you check it out. The OneDesk mobile app is […]
In the latest version of OneDesk we have made big changes and new features to the customer portal. Since there is a lot you can do, this post will walk you through what’s new (and what’s old) about the customer portal. Customizable forms on the Customer Portal: A very very popular request we received was
The OneDesk March 2017 Release The OneDesk March 2017 release notes are also available in their complete and un-redacted form on our Customer Portal. Feel free to go and lookup more of the changes that were brought on with this release! Grouping for the list views This is big. Now, in OneDesk, you can group
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features, for a full list of fixes and feature changes you can head to our Customer Portal. 1. Introducing your very own Bot We have given
The OneDesk November 2016 release Here’s a rundown of some of the key changes from the November 2016 release for the OneDesk suite of applications (web application, mobile application, customer portal). The requesters, followers and voters have been overhauled. They now exist as one overarching category called followers. The role of requester can now be
Get ready folks this is a big one! The July 2016 release of OneDesk has a lot of new features and changes that you’ve been clamoring for. In this release we’ve got an improved UI, Service Level Agreements management and our new OneDesk Mobile App is now in beta! Read on for the the details
We’ve received a lot of good feedback from you, our customers, about how to improve OneDesk and as a result a few new features and changes in this month’s release that we are hoping you will like! This month we focused on improving User & Customer management, Gantt Charts and more. https://www.onedesk.com/wordpress/wp-content/uploads/2016/03/Moved-Items-No-Outline-2.png New Features New
Spring is upon us and with the change of the season comes our latest update to OneDesk! In this release our goal has been to improve Usability and as such we’ve highlighted a few changes that we would like you to know about. UI Improvements – Item Properties Panel. The item properties panel has