For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk. With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing them to focus on providing the best patient care.
About Cingulum Health
Cingulum Health is a world-leading clinic specializing in TMS (Transcranial Magnetic Stimulation).They utilize functional brain MRI and connectomics to map higher-level brain processes to pinpoint specific abnormal areas in each patient’s brain for targeted TMS treatment.
The clinic places a strong emphasis on the patient experience. Every enquiry is taken seriously and treated with the respect it deserves. This high level of support must be followed throughout the entire process—from initial intake to treatment, and through to post-treatment and follow-up.
What challenges were you facing that led you to look for a software solution?
We were seeking a workflow management software that could seamlessly integrate with our unique treatment and clinic operations. Our primary needs included a system that provided a comprehensive overview of patient intake and treatment processes, ensured HIPAA compliance, and was user-friendly without being visually overwhelming. Additionally, we needed a platform that allowed us to manage patient enquiries with the utmost care and respect, ensuring each patient received the attention and support they deserved throughout their journey with us.
Specifically, we needed features that would allow us to easily track each patient’s progress, assign tasks to team members, and facilitate clear communication across our clinic. The solution needed to be cost-effective, offer a robust open API for integration, and provide strong customer service. High customizability was essential to suit our clinic’s unique needs and effectively manage patients through the intake, treatment, post-treatment, and follow-up processes. Our goal was to find a system that would enhance our ability to deliver personalized, high-quality care while maintaining the security and integrity of our patients’ health information.
What were you looking for in this solution?
We were seeking a workflow management software that could seamlessly integrate with our unique treatment and clinic operations. Our primary needs included a system that provided a comprehensive overview of patient intake and treatment processes, ensured HIPAA compliance, and was user-friendly without being visually overwhelming. Additionally, we needed a platform that allowed us to manage patient enquiries with the utmost care and respect, ensuring each patient received the attention and support they deserved throughout their journey with us.
Specifically, we needed features that would allow us to easily track each patient’s progress, assign tasks to team members, and facilitate clear communication across our clinic. The solution needed to be cost-effective, offer a robust open API for integration, and provide strong customer service. High customizability was essential to suit our clinic’s unique needs and effectively manage patients through the intake, treatment, post-treatment, and follow-up processes. Our goal was to find a system that would enhance our ability to deliver personalized, high-quality care while maintaining the security and integrity of our patients’ health information.
What features of OneDesk were most appealing?
The most appealing features of OneDesk were its HIPAA compliance, which ensures the security and confidentiality of our patient health information, and its Kanban-style workflow system, which provides a clear, organized view of our entire clinic operations. We also appreciated the user-friendly interface that allows for easy toggling of features, preventing visual overload. Furthermore, OneDesk’s ability to streamline our patient management processes and enhance communication within our team was a significant advantage.
Additionally, the custom white-label branding and color options allowed us to maintain our clinic’s aesthetic and professional appearance. The open API feature was particularly valuable, as it enabled us to integrate our own intake form directly into OneDesk. The incredible customer service, high-level customizability, ability to toggle apps on and off, rename them to suit our needs, and create automations made OneDesk an indispensable tool for our clinic.
Can you describe how you use OneDesk?
Our current workflow with OneDesk involves transforming Tasks into “Patients.” On the main page, we have created separate views for each stage of the intake, treatment, and follow-up processes. Within each view, we can see the “Patient” cards moving along custom statuses. We’ve created custom card properties to set details such as the prescribing doctor, patient condition, and confirmation of MRI reports. This allows us to track each patient’s progress seamlessly from their initial enquiry through to post-treatment, ensuring no step is overlooked.
We have also implemented numerous automations to enhance our workflow. For example, we have automations that automatically set the prescribing doctor based on the card’s status and a multi-choice toggle to move a patient card from one view to another. These automations are incredibly versatile and help us maintain a high level of care and efficiency. The endless options for customisation and automation within OneDesk have significantly improved our ability to deliver personalized and attentive care to each patient.
How has OneDesk improved your workflow?
Since implementing OneDesk, we’ve seen significant improvements in our workflow efficiency and patient management. The customisable Kanban-style boards have provided us with a clear, organized view of our entire clinic operations, allowing us to track each patient’s progress from initial enquiry through to post-treatment seamlessly. This structured approach has ensured that no step is overlooked, maintaining a high level of care and attention for every patient.
The robust automation features have been particularly beneficial. Automations that set the prescribing doctor based on card status and the ability to move patient cards between views with a simple toggle have streamlined our processes and reduced administrative burdens. Additionally, the secure and compliant environment provided by OneDesk has given us peace of mind regarding the safety of our patient health information. The strong customer service and support have also been invaluable, helping us maximize the platform’s potential. Overall, OneDesk has been instrumental in enhancing our operational efficiency, enabling us to focus more on delivering personalized, high-quality care to our patients.
Read the case study on Cingulum Health.
Learn more about OneDesk for healthcare teams.