Cloud-Based Help Desk & Project Management
Manage work and customer support from anywhere with OneDesk’s cloud-based solution.
Get started easily
With a cloud solution there is no installation or storage required. Sign-up and get started in minutes.
Safe and sound
OneDesk provides a high level of security, frequent data backups, and is hosted on AWS.
Work from anywhere
Cloud-based software is available anywhere. Login from a mobile or web browser and start working right away.
Effortless maintenance
There’s no need to install or update with a cloud-based solution – OneDesk handles it for you.
Multichannel communication
Integrate your support inbox to create tickets from emails. Allow customers to reach out via live chat. Provide ticket request forms. Integrate with other applications to create tickets. Respond to all of these requests right from OneDesk!
Complete work management
Plan, manage, and deliver exceptional work.
- Plan projects with tasks and sub-tasks.
- Track billable & non-billable time for clients.
- Invoice for billable time and track profitability.
- Compare planned vs. actual work and costs.
Seamless team collaboration
Assign the right people or teams to the right tickets. Work together by @ mentioning a teammate. Follow tickets to stay in-the-loop of new messages. Conversations can be linked to the ticket or task, allowing your team to stay informed and in-context.
Self-service
Empower your customers with self-service and support tools. Allow your customers to check a ticket’s status from the customer portal, or get answers from your knowledgebase.
Reduce repetitive work
Automated rules allows you to reduce workload and streamline your workflows. Send replies, notify your team, triage work, and much more.
