What is community software?

community softwareIn the online world, the word community software is popping up everywhere. Since the term is relatively new, we thought we would clarify its meaning. Community software refers to any software that allows users to interact and share data. It as also known as social software, collaboration software and groupware. It is usually associated with individuals who are not physically located in the same place, but instead work together online. Community software includes a variety of platforms where users can collaborate; types of community software include social networks, family sites, dating sites and enterprise community software.

Community software for enterprises

An emerging concept in the business world, enterprise community software, also known as enterprise social software, is quickly being used by many companies. This type of software aims to help employees, customers and partners collaborate, share, and organize information. With community software, organizations can streamline the business process and facilitate communication and collaboration with external parties.

Characteristics of community software

What makes community software what they are is that they are rich in communication and interactive tools. Instant messaging, knowledgebase, self-service portals, discussion forums, and collaborative real-time editors are the most common capabilities. Enterprise community software usually includes these features, plus a combination of tools businesses can use to facilitate and manage their customer relationships and ideas generation process.

OneDesk: Community software for businesses

OneDesk includes all the social collaboration tools mentioned above. It also incorporates customer service / ticketing software, helpdesk, project management, a client portal, live chat and lots more. OneDesk’s goal is to make your job easier; this unique enterprise community software connects employees, customers and partners and facilitates the customer interaction, helpdesk and project management processes.

With OneDesk you can quickly and easily add all these features to your website and quickly improve the user experience there. Brand awareness and loyalty will follow in the footsteps of a more interactive site

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