Empower your customers

Provide you customers and end-users with their own tools. Deploy your choice of customer-facing applications: live chat, customer portal, knowledgebase, and ticket forms.

customer apps cards

Improve service with the customer portal

Give your customers or end-users the means to stay updated on their own terms. Customers can log in to your customer portal to see their tickets or requests. Let them search, filter, see the status, ask questions, edit details, and more.

Enable self-service

Increase customer satisfaction and reduce the load on your support team by publishing articles that answer your most common questions. The customer can search the knowledgebase themselves and agents can link or insert articles to support their replies.

customer self-service knowledgebase

Capture the right information

Let your customers submit tickets or requests with customizable web forms. Tickets are captured into your OneDesk with all the information you need, reducing back-and-forth. 

Live chat for your site

Engage with customers or prospects in real-time by enabling live chat. Deploy the chat (and other customer tools) to your site via the web widget. 

professional services live chat

AI-empowered support tools

Provide intelligent, automated support with Odie (OD) the OneDesk AI Assistant. This Chat-GPT-like assistant provides context-aware results based on your content.

Conversational AI chat bot

More about customer apps on the OneDesk blog

Create a Customer Service Knowledgebase

A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option ...
Read More →

Self-Service Best Practices

With the advancement of technology and the increasing expectations of modern consumers, self-service options have emerged as a crucial ...
Read More →

Best Practice: Creating Multiple Portals and Knowledgebases

Portals and knowledgebases are useful tools that help you to better serve your clients. Customer portals allow your customers ...
Read More →

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