Empower your customers
Provide your customers and end-users with their own tools.
AI-empowered support tools
Provide intelligent, automated support with Odie (OD) the OneDesk AI agent. This Chat-GPT-like assistant provides context-aware results based on your content.
All-in-one space for your customers
Deploy your choice of customer-facing applications: live chat, customer portal, knowledgebase, and ticket forms. These tools provide a complete support portal for your customers or end-users. Customize and brand the homepage with your logo, messages, links, and more.
Improve service with the customer portal
Give your customers or end-users the means to stay updated on their own terms. Customers can log-in to your customer portal to see their tickets or requests. Let them search, filter, see the status, ask questions, edit details, and more.
Enable self-service
Increase customer satisfaction and reduce the load on your support team by publishing articles that answer your most common questions. The customer can search the knowledgebase and agents can link or insert articles to support their replies.
Capture the right information
Let your customers submit tickets or requests with customizable ticket forms. Tickets are captured into your OneDesk with all the information you need, reducing back-and-forth.
Live chat for your site
Engage with customers or prospects in real-time by enabling live chat. Deploy the chat (and other customer tools) to your site via the web widget.
More about customer apps on the OneDesk blog
Create a Customer Service Knowledgebase
Self-Service Best Practices
Best Practice: Creating Multiple Portals and Knowledgebases
MPG Template
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