AI Chatbot
Resolve more inquiries and provide 24/7 support with a personalized AI chatbot solution.
A modern, generative AI chatbot
Traditional bots are limited to specific keywords or phrases. The OneDesk AI chatbot creates a better customer experience by using modern language models, like GPT, to understand and produce human conversation.
Deliver reliable and personalized support
Your AI chatbot is accurate and personalized because it is completely trained on your own content. You can train your chatbot on knowledgebase articles, saved replies, and previous replies sent by your support agents. The added benefit is that your chatbot gets smarter automatically as you work.
Chatbot with integrated helpdesk
OneDesk is a full-featured helpdesk with an integrated AI chatbot. Capture tickets from email integration, chats, forms, and more. Organize all your communication into one application. Save time and increase efficiency with AI-integrated customer support and self-service tools — live chat, knowledgebase, and ticket forms.
Explore the benefits of an AI-powered chatbot
Unlock all the benefits of an AI chatbot.
Always available
Expand to a global audience or enable 24/7 support. The AI chatbot never sleeps!
Saves time
Your AI chatbot can answer more queries from multiple customers at a time.
Reduce costs
Automate away much of your common support questions, leaving agents to handle more high value tasks.
Increase efficiency
The AI agent wastes no time looking for canned responses or checking documentation.
Customer experience
Provide support immediately and at any time of the day using natural, context aware conversations.
Personalized
Your AI agent knows about your company and services only, ensuring accurate and informative answers.
Common questions about the AI chatbot
An AI chatbot is available to your customers or end-users via the live chat, knowledgebase, and ticket forms. Provide your customers these tools via a link or by embedding the web widget onto your site. Customers can then have a conversation with the bot to get their queries answered.
Your AI chatbot can answer any question it has been trained on! The OneDesk AI bot can be trained on your own knowledgebase articles, saved replies, and/or previous replies made by your agents.
To start using the AI chatbot, sign up for a OneDesk account. Next, create some content such as knowledgebase articles and saved replies. Your chatbot will be trained on this content. Then, turn on your chatbot. It will be automatically trained and ready to start answering customers. Add the web widget to your site to give your customers access to the AI chatbot.
