Customer feedback systems: Customer portals
Customer feedback systems enable you to gather valuable insight from the people who know your products the best – your customers. Part of OneDesk’s larger set of integrated social business applications is a powerful customer portal that lets customers easily submit feedback directly to an organization. Here, users can vote on feedback, and answer polls related to products and services. OneDesk’s customer portal will allow customers to view the progress of their feedback requests. Finally, the customer portal promotes online community collaboration by allowing customers to start discussions with your organization as well as with other members of the community.
Does your website actively and easily solicit customer feedback? Unfortunately, most websites do not have an area where site feedback can be collected. This suggests to visitors that their opinions, needs, concerns or ideas are not important to your organization.