OneDesk for Construction Support HelpDesk
How does OneDesk help my Support team?
Unified Construction Support Tickets, Communication, and Service Management Hub.
Unified Construction Support Ticket System for All Requests.
Post-project support in Construction involves managing client issues. OneDesk turns client emails or portal requests about warranty claims into tickets. Use custom views to organize tickets by project handover date or issue type. Track resolution times against client expectations using SLAs. Reporting helps identify common post-construction issues.
Central Support Portal, Request Forms & Construction Knowledgebase Access.
Clients needing post-project support in Construction require a simple way to report issues. The OneDesk customer portal lets them submit warranty claims or service requests easily. Clients can track the progress of their support tickets directly in the portal. A knowledgebase can provide homeowners or building managers with maintenance guides or troubleshooting tips. Live chat offers a channel for quick questions about ongoing support cases. This improves the post-handover client experience and builds loyalty.
Automate Support Ticket Triage, Cross-Department Routing & Resolution Workflows.
Provide better general support in construction using OneDesk automations. Build workflows for various internal or external request types. Automatically triage incoming tickets using keywords or requester details. Route issues to the appropriate department like Operations or Finance automatically. Send automated confirmations and status updates. OneDesk centralizes and streamlines diverse support needs.
Unified Support Across Your Construction Business.
Provide comprehensive support across your construction business with OneDesk's versatile help desk. Its robust features centralize requests whether they come from clients subcontractors or internal teams like finance or operations. The platform's flexibility allows you to configure it for diverse support needs specific to the construction industry. Need a system that grows with your company? OneDesk scales reliably. It’s a unified solution for streamlined construction support.
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