OneDesk for Construction Support Professional Services Automation
How does OneDesk help my Support team?
Construction Support: Great Client Service & Project Tracking
Resolve Post-Construction Support Issues with Ticketing
For post-construction Support teams, OneDesk centralizes all warranty claims or client service requests. Capture these via email, a dedicated client portal, or phone logs. Custom views can sort tickets by 'Urgent Repair Needed' or 'Property Type.' Set SLAs for response times to ensure client satisfaction. Reporting helps identify common post-completion issues, informing quality control for future projects.
Fast Support for Construction Clients Through Ticket Forms & KB
Equip your support team to help construction clients efficiently. A client portal lets them submit support requests anytime via clear ticket forms, ensuring all issues are logged and tracked. Your team can build a comprehensive knowledgebase with solutions to common construction-related problems or FAQs. Live chat offers an option for immediate assistance when clients need it most. This means quicker resolutions and more satisfied construction clients.
Improve Client Support for Completed Construction Projects.
Post-construction support is key for client satisfaction. OneDesk's automations help your Support team deliver this effectively. Our platform lets you create workflows for managing warranty claims or addressing client issues after project completion. New support requests can be automatically triaged by issue type or urgency. They are then routed to the appropriate support agent or technical team. You can also use automated replies to acknowledge requests and provide clients with expected response times. OneDesk’s versatile automations ensure timely and consistent client support. This builds long-term relationships and enhances your firm's reputation.
Provide Better Support for Construction Teams
Support teams in construction, you make sure everyone in the field and office has what they need to succeed. OneDesk helps you manage internal support questions and provide quick help. Use its robust features for tracking issues, sharing solutions to common site problems, and making sure things get fixed fast. The platform’s versatility fits various support needs, from equipment help to software questions. As your construction business grows, OneDesk's unique scalability ensures your support team can keep up with the demand.
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