OneDesk for Government Admin Work Management
How does OneDesk help my Admin team?
Improve Efficiency for Government Administrative Tasks
Handle Agency Requests and Administrative Task Tickets
Government admin teams field diverse requests for information or services. Capture these as tickets in OneDesk via email, forms, or phone logs. Organize tickets by department or request type using custom views. Track response times using internal SLAs. Report on service request volumes.
Public Access to Forms and Info via Agency Portal
Organize administrative tasks in government, like processing public records requests or preparing meeting agendas. Use subtasks for logging, reviewing, redacting, and delivering requested records. Set dependencies based on required approval steps. Schedule statutory deadlines.
Track Time Spent on Agency Admin Tasks
Government admin teams can track time spent supporting different agencies or public service functions. Log hours against administrative tasks using OneDesk timesheets. Understand workload distribution and identify service bottlenecks. Improve administrative resource allocation.
Organize Administrative Tasks within Your Agency
Automate government administrative processes. Automatically route internal service requests based on department or request type. Send automated reminders for recurring reporting or filing deadlines. Triage incoming inquiries efficiently.
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