OneDesk for HR Support Professional Services Automation
How does OneDesk help my Support team?
Support HR Clients & Manage Service Project Inquiries
Provide Faster Employee Support with HR Helpdesk Ticketing
HR Helpdesk teams, OneDesk is your central hub for all employee inquiries. Capture questions about benefits, payroll, leave, or company policies via email, an employee portal form, or even chat. Create custom views to categorize tickets by urgency or topic like 'Benefits Enrollment Help.' Set SLAs for response times to ensure great internal service. Reporting helps identify common questions to build out your knowledge base.
Fast Support for HR Client Inquiries Through Portal
Enable your support team to provide timely and accurate assistance to your HR consulting clients. A client portal allows them to submit support requests or HR questions via custom ticket forms, ensuring all details are captured. Your team can build a comprehensive knowledgebase with answers to common HR issues and compliance FAQs. Live chat offers immediate help for urgent client needs.
Provide Better Employee Support with HR Automation.
HR teams often act as a primary support channel for employees. OneDesk's automations enhance this employee support function. Our platform lets you create workflows for managing employee inquiries about benefits, payroll, leave, or company policies. New support tickets from employees can be automatically triaged by topic. They are then routed to the HR specialist best equipped to provide an accurate answer. You can also use automated replies to acknowledge requests, provide links to self-service HR portals, or set expectations for response times. OneDesk’s versatile automations improve employee satisfaction. This creates a more positive work environment.
Provide Great Support within HR Teams
Internal support groups in HR, like benefits help or employee relations, giving timely help is essential. OneDesk helps you manage employee questions and HR support tasks efficiently. Its robust features include case management for employee questions, a knowledge base for common HR policies, and tools to track how fast things are solved. The platform’s versatility fits various internal HR support needs. As your company grows, OneDesk's unique scalability ensures your internal HR support services can expand to meet employee needs.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
