OneDesk for Real Estate Operations HelpDesk
How does OneDesk help my Operations team?
Manage Tenant Maintenance Tickets, Communication, and Property Operations Service.
Responsive Tenant Maintenance Request & Work Order Ticket System.
Real Estate Operations manages property maintenance. OneDesk captures tenant maintenance requests via portal, email, or phone logs into tickets. Create custom views to assign work orders to vendors or internal staff. Use SLAs to prioritize urgent repairs (e.g., leaks). Reporting tracks maintenance costs and response times per property.
Tenant Service Portal, Maintenance Request Forms & Building Information Knowledgebase.
Tenants reporting maintenance issues or requesting services need a simple method. The OneDesk portal allows tenants to submit maintenance requests with details and photos. Tenants track the status of their work orders online. The knowledgebase provides residents with guides on common home maintenance fixes, building rules, and emergency contact information. Live chat offers tenants quick answers about maintenance schedules or procedures.
Automate Maintenance Request Routing, Vendor Dispatch Workflows & Tenant Updates.
Optimize real estate operations property management facilities maintenance using OneDesk automations. Create workflows for handling tenant maintenance requests coordinating vendor work orders managing property inspections or tracking utility services issues. Automatically triage operational tickets based on property building urgency tenant impact safety issue or request type plumbing electrical HVAC. Route urgent maintenance issues like leaks or heating failures immediately to the on-call maintenance team or approved vendor. Send automated updates to tenants and property managers on work order status. It improves property upkeep and tenant satisfaction.
Improved Property Management & Tenant Support.
Optimize property management and maintenance with OneDesk's powerful real-time help desk. Its robust features manage tenant requests vendor coordination inspections utility tracking improving property upkeep and tenant satisfaction. The system's versatility provides visibility into maintenance activities across properties. Need better control over property operations? OneDesk drives efficiency. It scales easily supporting large residential or commercial portfolios.
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