OneDesk for Wholesale Sales HelpDesk
How does OneDesk help my Sales team?
Streamline Wholesale Sales Tickets, Rep Communication, and Order/Inventory Service.
Fast Sales Inventory Check & Order Placement Tickets Benefits.
Wholesale Sales manages large B2B orders. OneDesk captures inquiries about bulk pricing or availability via email or forms as tickets linked to accounts. Custom views help reps manage their key account communications. Set SLAs for quote turnaround times. Reporting tracks communication with major buyers.
Sales Rep Resource Portal, Order Forms & Inventory/Pricing Knowledgebase.
Wholesale buyers needing quotes, placing large orders, or managing their accounts require efficient tools. OneDesk provides a customer portal for submitting quote requests, placing orders (if integrated), and managing account information. Buyers track order status and communication history. The knowledgebase provides pricing sheets ( M A P ), volume discount information, and ordering instructions. Live chat offers buyers immediate assistance during the ordering process.
Automate Wholesale Sales Routing, Inventory Check Workflows & Order Entry Tasks.
Enable the wholesale sales team reps brokers with efficient internal support using OneDesk automations. Create workflows for checking inventory availability placing orders requesting quotes managing customer specific pricing or accessing marketing materials. Automatically triage sales support requests based on customer priority order size urgency required information pricing inventory marketing. Route urgent order issues critical inventory checks or special pricing requests directly to customer service inventory control or sales management. Use auto-replies providing links to current price lists or order forms. It helps the wholesale sales team sell more effectively.
Responsive Support for Wholesale Sales Teams.
Enable wholesale sales reps brokers to sell more effectively with OneDesk's responsive internal support help desk. Its features streamline checking inventory placing orders managing pricing accessing marketing materials improving sales productivity. The versatility provides quick answers needed during retailer interactions. Need faster support for your field sales team? OneDesk accelerates internal responses. It scales easily supporting large distributed wholesale sales forces.
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