OneDesk for Construction Design HelpDesk
How does OneDesk help my Design team?
Manage Design Tickets, Plan Communication, and Revision Service.
Organized Design Feedback & Revision Ticket Tracking System.
Construction Design teams juggle feedback from many sources. OneDesk turns emails, form submissions, or even chat messages about plans into organized tickets. Create custom views in OneDesk to sort feedback tickets by project or urgency. Track revision turnaround times with SLAs. Use reports to see which designs get the most questions.
Client Portal for Plan Reviews & Design Feedback Forms.
Clients and internal teams need easy ways to interact with Construction Design. OneDesk offers a customer portal where they can submit feedback or change requests directly onto plans. Users can track the status of their requests in the portal anytime. A knowledgebase can provide access to standard design details or approval processes. Live chat allows stakeholders to ask quick questions about revisions without lengthy emails. These tools give your clients and partners faster access and clear communication, keeping projects aligned.
Automate Design Review Routing, Feedback Triage & Approval Workflows.
Get your construction design team working smarter with OneDesk's help desk automations. Set up automatic workflows for design review and approvals. Easily triage incoming requests maybe by project or urgency. Route specific plan questions straight to the right designer without manual sorting. You can even send automatic replies to confirm you got the feedback. It helps keep design tasks organized and projects on track.
Better Construction Design Collaboration & Feedback.
Construction design teams benefit from OneDesk's robust help desk features. It easily handles feedback on plans and tracks revision requests effectively. OneDesk is versatile enough to manage workflows for different project types or design phases. Need to attach large drawing files or collaborate with external engineers? No problem. Plus it scales smoothly whether you have a small team or multiple large projects running at once. It's a solid flexible choice for keeping design support organized.
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