OneDesk for Creative IT Work Management
How does OneDesk help my IT team?
Support Your Creative Agency's Tech Infrastructure
Solve Tech Problems for Creatives with IT Ticketing
Supporting creative teams means handling software and hardware issues. Use OneDesk tickets to manage IT requests coming from email, chat, or forms. Create custom views for software issues vs hardware problems. Track resolution times with SLAs. Report on recurring tech issues for designers.
Submit Creative Tech Support Needs via Forms
Manage IT support for creative agencies by creating tasks for software updates or hardware setups. Break down server maintenance into subtasks. Use dependencies to link testing to deployment for software rollouts. Schedule routine IT maintenance tasks.
Track IT Support Time for Agency Tech
IT supporting creative agencies needs to track time spent on user support versus infrastructure projects. Use OneDesk's timer on tickets or log hours via timesheets against IT tasks. Understand support load and project effort. Justify IT resource needs effectively.
Organize IT Support Tasks for Creative Software/Hardware
Improve IT support for creative teams using OneDesk automations. Automatically assign tickets based on software type (e.g., Adobe Creative Suite) or hardware issue. Escalate urgent tickets impacting deadlines automatically. Send automated updates on ticket status to designers.
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