OneDesk for HR PMO HelpDesk
How does OneDesk help my PMO team?
Centralize HR Project Tickets, Stakeholder Communication, and Initiative Tracking Service.
Centralized HR Project Implementation & Task Ticket Management.
An HR PMO manages benefits rollouts or system changes. OneDesk centralizes project-related questions from employees or stakeholders into tickets. Custom views help track inquiries by project or impacted employee group. Set SLAs for project communication responses. Reporting tracks project inquiry trends.
HR Project Portal, Status Update Forms & Initiative Documentation Knowledgebase.
Employees impacted by HR projects (like new benefits rollout or system changes) need clear updates and support. OneDesk's employee portal is key for accessing information about these projects. The knowledgebase should contain project timelines, FAQs, training materials for new systems, and contact points for project questions. Employees can use the portal to submit feedback or specific questions about the HR project. Live chat can answer quick questions about rollout schedules.
Automate HR Project Task Routing, Implementation Workflows & Progress Reporting.
Support HR projects and initiatives managed by a PMO or within HR itself using OneDesk automations. Design workflows for tracking HR system implementations rollout of new performance management processes or diversity and inclusion program milestones. Automatically triage project tasks based on initiative priority or HR function involved. Route specific questions about project timelines resources or risks to the HR project lead. Use auto-replies for status update acknowledgments. It improves HR project execution.
Better HR Project Tracking & Management.
Drive HR projects effectively with OneDesk's project-oriented help desk features. Its robust capabilities help track HR system implementations new policy rollouts and strategic HR initiatives like D&I programs. The platform's versatility allows managing project tasks resources and timelines clearly. Need better visibility into HR project progress? OneDesk provides it. It scales to handle complex multi-stage HR projects.
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