OneDesk for IT Marketing Professional Services Automation
How does OneDesk help my Marketing team?
Market IT Solutions & Manage Client Implementation Projects
Streamline Martech Support & Issues with IT Ticketing
IT teams supporting Marketing, manage requests for website updates, CRM troubleshooting, or marketing automation support using OneDesk ticketing. Marketers can submit via email or forms. Custom views like 'Website Bug Report' or 'CRM Integration Issue' help IT prioritize. SLAs ensure marketing tech stays operational. Reporting tracks common martech issues and support needs.
IT Service Clients Track Marketing, Provide Quick Feedback
Allow your IT service clients to see information about new service offerings, tech updates, or security advisories through a client portal. They can provide feedback on your communications or inquire about upgrading services using simple ticket forms. This engagement helps your marketing team tailor IT solutions and messages effectively to client needs.
Boost Lead Gen for IT Services with Automation.
When IT departments offer services to other businesses or internal 'clients,' marketing those services is important. OneDesk's automations can help. Our system lets you create workflows to manage inquiries about new IT services or to track engagement with IT solution showcases. Leads or requests for IT consultations can be automatically triaged based on service type or potential impact. They are then routed to the IT business development team or service owner. You can also use automated email replies to send service brochures or schedule demos. OneDesk’s versatile automations help you promote IT value. This drives adoption of your IT solutions.
Plan Marketing for IT Services
Marketing teams for IT services or products, explaining technical value in an easy way is crucial. OneDesk helps you plan and run effective marketing campaigns for your IT offerings. Use its robust features to manage creating content for technical papers, track leads from campaigns, and coordinate product launch work. The platform’s versatility is great for managing different marketing efforts for technical or business people. As your IT service list expands, OneDesk’s unique scalability helps your marketing efforts scale.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
