OneDesk for Marketing Sales HelpDesk
How does OneDesk help my Sales team?
Manage Sales Enablement Tickets, Sales Communication, and Lead Handoff Service.
Streamlined Sales Collateral Request & Lead Ticket Tracking Benefits.
Marketing supports Sales with leads and collateral. OneDesk captures Sales requests for marketing assets or lead details via email or forms as tickets. Custom views help prioritize requests supporting active deals. Set SLAs for providing sales enablement materials. Reporting tracks Marketing's support for Sales.
Sales Enablement Portal, Collateral Request Forms & Lead Information Knowledgebase.
Sales teams needing marketing support (leads, collateral) require fast access. OneDesk provides a portal where Sales reps can request specific marketing assets, co-branded materials, or lead follow-up information. Sales users track their request status easily. The marketing knowledgebase offers a library of sales enablement materials, case studies, and lead scoring criteria. Live chat helps Sales find the right content quickly.
Automate Lead Routing Workflows, Collateral Request Fulfillment & Sales Handoffs.
Strengthen Marketing and Sales alignment with shared processes managed through OneDesk automations. Create workflows for sales requests for marketing collateral lead follow-up processes based on marketing campaigns or feedback from Sales on lead quality. Automatically triage requests flowing between Sales and Marketing based on lead source campaign or urgency. Route qualified leads needing immediate sales attention or critical collateral requests directly to the right sales rep or marketing contact. Use auto-replies confirming lead assignment or collateral delivery. It improves Sales-Marketing synergy.
Better Sales & Marketing Alignment Support.
Strengthen Sales and Marketing alignment with OneDesk managing shared processes and requests. Its robust features handle sales requests for collateral lead routing based on campaigns and feedback loops ensuring synergy. The versatility streamlines lead handoffs and collateral access improving efficiency. Need better Sales-Marketing coordination? OneDesk bridges the gap. It scales to support integrated go-to-market strategies.
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