Índice de funciones de OneDesk

OneDesk ofrece muchas funciones potentes para sus necesidades de asistencia técnica, gestión de proyectos y automatización de servicios profesionales. Encuentre las funciones que pueden ayudarlo a usted y a su equipo a maximizar el tiempo y la eficiencia. Consulte este índice para encontrar las funciones que necesita y obtener más información sobre ellas.

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Helpdesk Ticketing System

Email to TicketTicket Management
Voice / Phone TicketingTicket / Request Forms
Chat SupportTicket Portal
Creating Tickets from Live ChatMultiple Ways to Create Tickets
Customizable & Shareable Work ViewsKanban Board
KnowledgebaseAI Suggested / Generated Replies
AI Chatbot
Canned Responses / Saved RepliesFeedback & Satisfaction (CSAT) Surveys
Team ManagementAgent Communication
Time Tracking on TicketsMacros (Bulk Actions)
Key Performance IndicatorsTickets Analytics
User DashboardReporting
Ticket AssignmentTicket Collaboration
Create Tickets AutomaticallyAuto Ticket Routing
Automated Bot ResponsesTicket Automations
Automated Emails
SLA ManagementData Exporting
Linking TicketsTracking Ticket Activity
Merging TicketsSubtickets
Custom Ticket FieldsConditional Ticket Fields
Configurable StatusesPrompt to Change Lifecycle
NotificationsAutomatic Time Tracking
Configurable Ticket TypesTicket Templates
Importing TicketsPrinting Tickets

Project Management Solution

Project Portfolio ManagementAgile Project Management
Task ManagementAssignment Management
Task DependenciesSubtasks
Linking TasksTask Templates
Time TrackingTask Scoring & Planning
Cloning from Project TemplatesProject Roles & Permissions
Private Projects & Project ArchivingResource Management
Resource AllocationMilestones
Customizable & Shareable Work ViewsCalendar View
Workload ViewKanban Board
Gantt ChartUser Dashboard
ReportingKey Performance Indicator
Analytics
Tracking Task Activity
Data Exporting
Team ManagementProject Collaboration
Sharing with Users & Teams
Auto-TriageAutomate Task Creation
Workflow AutomationsAutomated Emails
MacrosPrinting Tasks
Configurable Task StatusesRequired Field to Change Lifecycle
Custom Task FieldsMerging Tasks
Configurable Task TypesConditional Task Fields
Notifications

Professional Services Automation

Invoicing Quoting
Budget ManagementPrepaid / Block of Hours
Client CommunicationSharing Projects with Customers
Client Project CollaborationConfigurable Project Statuses
Combined View for Tickets & TasksCustom Project Fields
Billing Rates

Administrative Roles/Capabilities

Cloud-Based
Security Roles & PermissionsCompany Preferences
On-PremisePrivate Cloud
Two-Factor Authentication (2FA)HIPAA Compliance
LanguageSingle Sign-On

Communication Channels

Live-Chat MessengerCustomer Portal
Web WidgetClient Collaboration
Team & Customer CommunicationNotifications
Community / Help Forum

Customer Management

Custom FieldsB2B Customer Service
Customer Relationship ManagementSharing Projects with Customers
Importing Customers
Multiple Services

User Management

Agent Performance MonitoringTeam Management
User Activity TrackingCustom User Management Views
Custom FieldsTracking User Timesheets
Communicating with Users & TeamsSharing with Users & Teams
Importing UsersUsers Analytics

Email Management

Automated EmailsEmail Tracking
Email CustomizationCreate Your Own Email Templates
Use Your Own SMTP ServerMonitor Incoming Ticket Creation
Email Queues

Integrations

Out-of-the-Box IntegrationsZapier
Single Sign-OnConnect to Office 365
Connect to Google WorkspaceAPI

Mobile Solution

Mobile App (iOS/Android)Mobile Browser Application
Mobile Customer PortalMobile Knowledgebase
Push Notifications
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