OneDesk for Construction IT HelpDesk
How does OneDesk help my IT team?
Unified IT Tickets, User Communication, and Construction Site Service Desk.
Unified IT Support Tickets Across Construction Sites & Office.
Construction IT needs to manage tech support for office and field staff. OneDesk’s omnichannel ticketing captures issues from email, chat, or a portal, consolidating them in one place. Create custom views for tickets based on priority, site location, or type of issue (hardware, software). Use SLAs to manage response times for critical system outages. Reports show ticket volume and resolution stats.
User-Friendly IT Support Portal, Request Forms & Solution Knowledgebase.
Supporting both office staff and field crews in Construction requires accessible IT help. Users can submit IT support tickets for hardware or software issues via the OneDesk portal. They can easily check the status of their existing tickets anytime. The knowledgebase provides self-help guides for common issues like password resets or setting up site connectivity. Live chat offers immediate help for urgent tech problems impacting work. These tools ensure faster IT support and less downtime for everyone.
Automate IT Ticket Triage, Site-Based Routing & Resolution Workflows.
Keep construction site and office IT running smoothly with OneDesk automations. Create workflows for common issues like network access or software setup. Automatically triage tickets based on location or system affected. Route urgent hardware problems directly to field techs. Use automated replies to provide quick answers or status updates. It simplifies IT support across diverse construction environments.
Reliable IT Support for Construction Sites.
OneDesk provides a sturdy help desk solution vital for construction IT teams supporting diverse environments. Its features are great for managing requests from job sites trailers and the main office. The versatility shines allowing customized support for different hardware software and network issues common in construction. Need to track assets across multiple locations? OneDesk can handle it. It scales seamlessly as your company takes on more projects ensuring reliable IT support everywhere.
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