OneDesk for Logistics IT Professional Services Automation
How does OneDesk help my IT team?
Logistics IT: Track Shipments & Manage Client Service Tech
Track WMS & Logistics System Issues with IT Tickets
Logistics IT teams, OneDesk ticketing is crucial for supporting WMS, TMS, and tracking systems. Capture issues from warehouse staff, drivers (via mobile forms), or automated system alerts. Custom views like 'Critical WMS Outage' or 'Scanner Malfunction' prioritize fixes. SLAs ensure minimal disruption to goods movement. Reporting identifies system vulnerabilities and support loads.
Tech Support for Logistics Clients' Integrated Systems
Offer your logistics clients IT support for any tracking portals, EDI integrations, or warehouse management systems they interface with. A client portal allows them to report technical issues or request assistance with these systems using detailed ticket forms. Live chat can provide immediate help for urgent system access problems. A knowledgebase can offer guides for using your logistics technology.
Streamline IT for Supply Chain Management.
IT systems are the backbone of modern Logistics and Supply Chain Management. OneDesk's automations keep them running optimally. Our versatile platform lets you build workflows for IT support for warehouse management systems (WMS), transportation management systems (TMS), or mobile devices used by drivers. New IT support tickets can be automatically triaged by system or urgency. They are then routed to the IT specialist who can quickly resolve the issue. You can also set up automated replies to acknowledge system issues and provide updates. OneDesk ensures your logistics technology is reliable. This is crucial for on-time deliveries.
Support IT Systems in Supply Chain
IT specialists in logistics, making sure tracking systems, warehouse software, and communication networks are reliable is critical. OneDesk helps you manage IT projects and support requests across your supply chain. Its robust features include tools for planning system hookups (like WMS, TMS), tracking issues with mobile devices for drivers, and managing network projects. The versatility of our platform lets you handle the many IT needs of a modern logistics operation. With OneDesk's unique scalability, your IT support can change as your logistics network grows.
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