OneDesk for Manufacturing IT Professional Services Automation
How does OneDesk help my IT team?
Mfg IT: Support Service Operations & Client Systems
Support MES & Plant Floor IT Issues with Ticketing
Manufacturing IT teams, OneDesk ticketing is essential for supporting MES, SCADA, ERP, and plant floor automation systems. Capture issues from system alerts, operator emails, or shop floor kiosks. Custom views like 'Production Line System Down' or 'MES Data Error' ensure rapid response. SLAs are critical for minimizing production downtime. Reporting tracks system reliability and IT support effectiveness.
IT Support for Systems Used by Manufacturing Clients
If your manufacturing clients use specific portals or systems you provide for order tracking, inventory visibility, or collaboration, offer them dedicated IT support. A client portal allows them to report technical issues with these systems using clear ticket forms. Live chat can assist with urgent access problems. A knowledgebase can provide user guides for your client-facing manufacturing tech.
Optimize IT Systems for Production Floor Support.
IT in Manufacturing ensures the reliability of systems controlling production lines, inventory, and quality control. OneDesk's automations optimize support for these critical systems. Our versatile platform lets you build workflows for IT support requests from the plant floor, maintenance of MES/ERP systems, or managing cybersecurity for operational technology (OT). New IT tickets related to production systems can be automatically triaged by urgency or machine affected. They are then routed to the IT specialist who can minimize downtime. You can also set up automated replies to acknowledge system issues. OneDesk keeps your manufacturing IT robust. This is vital for uninterrupted production.
Support IT for Production Lines
IT specialists in manufacturing, ensuring MES, SCADA, and other production systems are always running is critical. OneDesk helps you manage IT projects and support for your plant floor technology. Its robust features include tools for planning system upgrades that minimize downtime, tracking issues with production line hardware, and managing IIoT integration projects. The versatility of our platform allows you to handle the specific IT needs of a connected factory. With OneDesk's unique scalability, your IT support can adapt as your manufacturing technology evolves.
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