OneDesk for Manufacturing Support Professional Services Automation
How does OneDesk help my Support team?
Support Mfg Clients Post-Sale & Bill for Services
Resolve Product Warranty & Tech Issues with Support Tickets
Manufacturing Support teams, handle warranty claims, product technical questions, or field service requests using OneDesk ticketing. Capture from customer emails, phone calls (via forms), or dealer portals. Custom views like 'Urgent Warranty Repair' or 'Product Installation Help' categorize requests. SLAs ensure adherence to service commitments. Reporting identifies common product issues for R&D feedback.
Fast Support for Manufacturing Client Inquiries & Issues
Enable your support team to address manufacturing client inquiries about orders, product specifications, or quality concerns efficiently. A client portal allows them to submit support tickets through forms designed to capture all relevant details. Your team can build a knowledgebase with product FAQs and troubleshooting guides. Live chat offers immediate assistance for urgent client needs.
Automate After-Sales Support and Warranty Claims.
Providing after-sales support and managing warranty claims is crucial for manufacturers. OneDesk's automations improve this service. Our platform lets you create workflows for handling customer support inquiries, processing warranty claims, or dispatching field service technicians. New support tickets or warranty requests can be automatically triaged by product model or issue type. They are then routed to the appropriate technical support specialist or warranty department. You can also use automated replies to acknowledge claims and provide customers with status updates. OneDesk’s versatile automations enhance post-sales service. This builds customer loyalty and brand reputation.
Provide Support for Manufacturing Systems
Support teams for manufacturing equipment or processes, whether internal maintenance or external field service, uptime is key. OneDesk helps you manage service requests and preventative maintenance schedules efficiently. Its robust features include work order management, spare parts inventory tracking links, and tools for scheduling technician dispatch. The platform’s versatility adapts to supporting complex machinery and production lines. As your installed base or production lines grow, OneDesk's unique scalability ensures your support services can maintain high availability.
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