OneDesk for Professional Services PMO Work Management
How does OneDesk help my PMO team?
Oversee Your Entire Portfolio of Client Engagements
Centralize Client Engagement Requests and Status Tickets
Professional services PMOs track client project issues and change requests. Log these as tickets within OneDesk, linked directly to client projects. Create views showing unresolved client issues or pending change requests across the portfolio. Monitor resolution and approval times using client SLAs. Report on project health and scope creep.
Provide Clients Project Visibility Through Portal
Oversee the portfolio of client projects, ensuring each is structured with tasks, subtasks, milestones, and dependencies reflecting the SOW. Use smart scheduling for cross-project resource allocation and forecasting. Track progress against budgeted hours/tasks.
Monitor Time Across Client Engagements
Professional services PMOs live by time tracking data for managing client projects. Collect and analyze timesheets via OneDesk against project budgets (hours/cost). Monitor project profitability, resource utilization, and forecast completion based on real-time data. Essential for delivery management.
Oversee All Tasks Across Client Engagements
Use automations heavily for managing client projects. Automatically trigger status reporting tasks based on project schedules. Set up workflows for change request approvals based on impact/budget. Escalate overdue critical path tasks automatically.
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