OneDesk for Real Estate IT Professional Services Automation
How does OneDesk help my IT team?
Real Estate IT: Support Property Systems & Client Data
Support Property Tech & CRM Issues with IT Tickets
Real Estate IT teams, OneDesk ticketing is perfect for supporting property management software, agent CRMs, or smart building tech. Agents and staff submit issues via email or forms. Custom views like 'Property Portal Outage' or 'Agent CRM Sync Error' prioritize fixes. SLAs ensure critical systems for sales and management are up. Reporting tracks tech performance.
Tech Support for Real Estate Client Portals & Systems
Offer your real estate clients IT support for any property portals, virtual tour platforms, or transaction management systems they use. A client portal allows them to report technical issues with these tools using clear ticket forms. Live chat can assist with urgent access problems. A knowledgebase can provide user guides for navigating your real estate technology.
Streamline IT Support for Real Estate Agencies.
IT support for Real Estate agencies needs to be quick and reliable, supporting agents on the go with MLS access and CRM tools. OneDesk's automations deliver this. Our versatile platform lets you build workflows for IT support requests, from issues with showing software to setting up new agent accounts on your systems. New IT support tickets from agents can be automatically triaged by urgency or type of system affected. They are then routed to the IT support specialist who can provide rapid assistance. You can also set up automated replies to acknowledge requests. OneDesk ensures your agents have the tech they need. This keeps deals moving forward.
Support IT for Real Estate Operations
IT specialists in real estate, ensuring CRM systems, property listing platforms, and agent communication tools are reliable is crucial. OneDesk helps you manage IT projects and support for your real estate operations. Its robust features include tools for planning migrations to new real estate software, tracking issues with agent mobile access, and managing IT for new office setups. The versatility of our platform allows you to handle the specific IT needs of a modern real estate business. With OneDesk's unique scalability, your IT support can adapt as your agency grows and adopts new technologies.
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