OneDesk for Real Estate Support Professional Services Automation
How does OneDesk help my Support team?
Support Real Estate Clients & Manage Service Inquiries
Provide Faster Tenant Support with Property Ticketing
Tenant Support teams in Real Estate, OneDesk ticketing is your hub for all tenant requests for repairs, information, or common area issues. Tenants can submit via a portal, email, or phone (logged via forms). Custom views like 'Urgent Maintenance - Building A' or 'Lease Renewal Query' organize support. SLAs ensure timely responses, improving tenant satisfaction. Reporting tracks common requests and resolution times.
Fast Support for Real Estate Client & Tenant Inquiries
Enable your support team to address inquiries from real estate clients, tenants, or agents efficiently. A client portal allows them to submit support requests for property issues, lease questions, or transaction queries via specific ticket forms. A knowledgebase can answer FAQs about real estate processes or community rules. Live chat offers immediate help for urgent needs.
Improve Client Communication for Property Services.
Providing excellent support and communication to clients (buyers, sellers, tenants, owners) is key in Real Estate. OneDesk's automations enhance this. Our platform lets you create workflows for managing client inquiries throughout a transaction, providing updates on showing feedback, or handling post-closing questions. New support requests can be automatically triaged by client type or transaction ID. They are then routed to the agent or transaction coordinator responsible. You can also use automated replies to acknowledge communications and set expectations for a personal response. OneDesk’s versatile automations ensure clients feel well-informed. This builds trust and referrals.
Provide Support for Real Estate Clients
Support teams or transaction coordinators in real estate, providing assistance to clients throughout the buying or selling process builds trust. OneDesk helps you deliver outstanding support and manage communications. Its robust features include tools for tracking client inquiries, managing document sharing for transactions, and ensuring timely updates are provided. The platform’s versatility allows you to tailor support workflows for buyers, sellers, or renters. As your agency grows, OneDesk's unique scalability ensures your client support remains responsive and high-quality.
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